Las Palapas - West Point Village — Restaurant in New Braunfels

This is the first time EVER that I have had to write this sort of review, but like they say: “There is a first time for everything” and it seems that time is now. It did not however come easily for me as I needed to take a day to think about how I was going to approach this issue. Plus I felt like I was beat by a band of psychotic people so I waited to have the time to think about my words. My decision has been made so here we go…

I had finished my grocery shopping at the HEB and for quite a few weeks I have been wanting to try Las Palapas so that I could understand why there were so many locations. Well, I had only non-perishable goods in my trunk, so I elected to stop. I found the location to be quite clean upon my entrance and waited for well over a minute to get seated only to be told to seat myself. So, the sign is there why then? The person who came out from the kitchen door did not impress me much on the hospitality scale, so I rate that a zero on the scale of how to acknowledge a customer. I was an inconvenience.

Moving along to the dining experience, the table was clean, well-organized, and I was introduced to a nice young lady named Genesis, who was my server. From the start she was professional and I feel someone made a very good hire here and from service to completion of the sale, she was spot on. Even watched her diligently clean tables when no one was looking. Well done, Genesis.

This is where the positive part of the review ends. In general, I like to have a good mix in my reviews, but I feel in this case, the burden is too much to bear. I left the restaurant prior to 10 in the morning to give a remotely accurate time frame. I dropped off my groceries from HEB and returned home to unload and walked the dog. After that, I went back out and by the time I was checking out at Walmart my body was starting to flush with heat. I made it back home and by 11:30 A.M. I felt that it was time to lay down and that lasted for less than an hour as I knew something was not right. Long story short…the games began and I had constant vomiting for over two hours and it was more than six times. I did not leave my house sick but came home that way and the dog didn’t move for over four hours until I made him (he is a Pit Bull so if you know the breed, they are usually wanting to go anywhere you do). I got sick and my dog got sick so yeah…

I am not quite sure which ingredient was the culprit, but the potatoes were not fully cooked and should have been fork tender even if on the flat top. The eggs were loosely cooked to my request of over medium, but I don’t complain about yolk. The refried beans had a great taste, but that does not mean that they were not stored in a hot box properly and dated. The final possibility could be the salsa, as I requested Chips and Salsa at the start of the order.

Final Thoughts:

I am giving an extra star to this location simply because of my server as this was not her fault, but she is the best part of the whole dining experience. While I love the format of the restaurant, I find myself extremely disappointed as the dog and I got sick. I included some photos and the food tasted great, but no way to detect cross contamination, which I think is the most likely culprit here. It seems to be the most logical explanation if normal kitchen procedures for dating and storage are followed.

*The eggs did not come with pepper. I slipped up and added...

I ordered food through Uber eats here last night, and everything was made and arrived in a timely fashion. This morning at 6:30, and for the last 9 hours since, I've constantly been vomiting and diarrhea.

I called the store to complain last night that the food was cold, so I asked him about their handling practices. They told me that they make everything fresh to order.

I was concerned because the food was really cold, and I didn't want to get sick. They assured me that everything was handled safely.

Today, I've been vomiting gallons and gallons of yellow bile, and firing diarrhea constantly, and the only thing that I've eaten in the last 24 hours was Las palapas. Literally can't be anything else besides the food that caused this.

I contacted the store to let them know what happened. They told me that they'll call me back later, and when they did, they just said that they'd give me a coupon for more food, more of the same food that lost me a $600 work day today, and who knows how long I'm going to be out of work as a result of this.

The manager just started crying that I was threatening him when I said I'd leave bad reviews, and said he doesn't care because they will just make it look good for the health department when they come as a response to this.

So of course I said, this is a sleaz ball operation then. That's when...

Went here yesterday & the service was terrible. They were NOT at all busy. We waited for several minutes to be seated. When we ordered, the server didn’t even ask what type of taco my husband wanted, she brought him a fajita taco on a soft tortilla. He expected a ground beef crispy taco, no one ever came by to clarify either. She didn’t ask me what meat I wanted in my burrito, I did remember to tell her at the last minute. My husband was too nice to send his taco back. The server only checked on us once to ask how the food was. We never got refills nor was asked if we wanted refills. We never got chips/salsa refills either. We’d been finished for about 15-20 minutes, no one asked if we wanted anything else nor came by to clear our plates. We waited that long for her to come by & ask if we were ready for the check to pay. She didn’t even tell us where to pay (some restaurants pay from the table). We saw someone else pay up at the front so we did the same but waited & waited for someone to come check us out. Again, they were NOT at all busy so they need to step up on their customer service & server training. My husband was too generous with a tip. If it were me, by myself, she would never have received a tip & I would’ve complained directly to...