Affinity Federal Credit Union — Local services in New Brunswick

I would not recommend this place just on this experience alone, but this is not the first experience at this bank. It’s a joke ATM machines are constantly down or being serviced. This is the second time I have deposited money and my money was taken. The first time thank god the branch was open because they were able to give me my money back immediately, but today not really. I went to deposit money on a Sunday the machine did the same thing and I was able to pull out some money it kept some, I quickly called customer service , they said systems were down and wouldn't be able to help me to call back, I called back and the next agent said there should be no problem just go to the branch, went to branch they said they would look into, (look into .Give me my money back), I then called to make a complaint they call me from the branch in two seconds to tell me they are still looking into it. My money should be safe with your bank, I should feel comfortable that the issue with a customer and your on going issues with the ATM should be resolved by the end of day. Poor , Poor , Poor, I have sent people to the branch because it is convenient and the people are pleasant, but this is unacceptable. There is always an issue with your machines in and out of the bank. Always.. 08/13/2018

After hours of waiting for a response for my money to be refunded, they call me at the end of the day to tell me I have to wait one more day because they can do nothing until some special technician comes and does something special with the machine... Thanks Affinity Bank for you stellar service.. if I could give a 0 I...

This morning I went into the New Brunswick branch to get information about opening a business checking account. I have been doing research for weeks at other bank locations and Affinity was the next suggestion on my list. I was welcomed very warmly immediately by Allyson Colon. I have never been apart of a credit union or knew much about them. Her amazing knowledge and years of experience calmed my nerves almost immediately. She made my experience so easy and comfortable that I knew right away Affinity was the way to go! She took her time to work with me and made sure everything she was saying and explaining I understood. She walked me through the entire process of setting up the account, downloading the app, and even setting everything up on the app. She made sure before I left I felt comfortable and all my needs were met. Today i opened my very first business account (a huge milestone in my business journey I might add) and I am so glad Allyson was there to share the experience with me! I will definitely be coming back to her to open more accounts in the very...

Yessica was amazing!! During the summer, Yessica step up to handle a gift card situation that was not properly handled by the Piscatawy location. Yessica took ownership of the situation and reassured me that she would work to resolve problem. Yessica proved to me what it means to place the customer first. She resolved the situation timely, repeatedly followed up with status and demonstrated her commitment by following up with me to make sure I was satisfied with outcome. When I shared that I needed to figure out a financial solution to my child going away to camp and needing to have access to money, Yessica immediately jumped in and provided a solution. Once we agreed that solution would work, Yessica acclimated my teen by explaining the Teen account and how to use a debit card. Thank you Yessica for a great job done. I appreciated your help...