Metro by T-Mobile — Local services in New Carrollton

I visited the T-Mobile store yesterday, store 4SCD in New Carrolton, MD. This has been one of the best experiences of shopping I ever experienced. Julia Tchapdieu (Mobile Expert) greeted me with a friendly smile, professionalism and extremely prompt amazing service! She consulted and helped me with the purchase of the new iPhone 12 for my wife and changed my SIM card and placed me on the amazing T-Mobile network! Her dedication to excellent customer service and professionalism reflects great credit upon the T-Mobile brand! I will be visiting this T-Mobile store to have Julia consult me on mobile advice going forward. My overall rating undoubtedly is 5 stars for without hesitating. Julia deserves a big raise and the biggest recognition for her amazing friendly service and professionalism. Thanks T-Mobile for hiring this jewel of an employee to represent your...

The manager that starts with the letter J last name I believe is Carlos. Has the best people skills and polite manners, that I have to share. Extremely patient with customers. I noticed it while I waited patiently to be served, he had a difficult customer but the manager kept every second professional and calm. If a customer of that caliber was acting like that to anyone else normally anyone else would lose it. This manager is top of the line. I want to see if he can work for my business because he is top of the line supervisor that deserves great...

I want to make sure I leave the worst review possible! False advertisement is bad we all know but it's out of hand now by mostly Hispanic Employees! I arrived to the Metro PCS store at 4:15 website says closes at 8pm and door says 5pm. There is no reason for the Hispanic lady to say store is closed and it's not that allocated time for a manager Christmas party that doesn't concern me and my phone!! I didnt appreciate being turned away it was a BIG inconvenience. I want something done about this and I will be following up to be sure of it.. THIS HAS TO...