Papa Johns Pizza — Restaurant in New Carrollton

So I am visiting the area, saw ads on college games and thought I'd order a pizza. Called at and waited about 10-15 rings before phone picked up, immediately told to hold - 3 1/2 minutes later, the person takes my order for pick-up, told 20-25 minutes. I show up at exactly 25 minutes and am told the pie is still in the oven, it will be another 5 minutes. 15 minutes goes by and I ask where is my pie - the young lady says it will be 5 minutes, I tell her I've now been here for over 15 minutes past when my pie was supposed to be ready. Another 5 minutes and the manager finally comes over and says there was a mistake and somebody else took my pie, it will be ready in about 5 more minutes. After waiting another 5 minutes, 25 minutes from when I walked in the door I get my pie. FYI, another gentleman waited for the 25-30 minutes for his order as they screwed his up as well. Pie tastes good but service SUCKED!! To top it off, an hour and 10 minutes after I ordered the pie - a delivery person calls me up and say he can't find my address - that was because I called for pick up not delivery and hence that is where the original pie went. My first and last experience EVER for Papa John's. You can put fancy offers on TV but get your frickin house in...

Don’t order here you will never get your pizza!

I ordered a pizza at 8:30 PM and at 9:20PM, I noticed a car pull up to my apartment. The driver got out, came into the building and ran back out and jumped in the car and left. I ran to the door to see if they just left pizza at the door, but when I opened it, there wasn’t any pizza. I called them to make sure they were on the way. They told me that, that delivery was someone else’s and ours has not left yet. 9:47PM came around and I called again, they informed me that my pizza is on its way. What? 10:00PM and the pizza is still not here!!! We called them again and they told us “ your pizza has already been delivered” then they quickly give us an excuse, “ we’re sorry would you like a refund” and after talking to them, and explaining what happened, this excuse came up… “ Actually, we are closed right now” that’s why we’re offering you a refund. Then had to nerve to offer us a credit! We opted for the refund and no credit.

We will not be ordering here again at...

I place my ordered at 7:15 pm order was not received until after 9 pm from a location that is no more 10 minutes away. I called the store twice, the first time the man told me that my order was out for delivery that was around 8:40 pm I called because I went to grocery store and my kids texted me that the pizza still hadn't arrived. I was offered to remake the pizza and receive a free pizza at a later date. I will never order from this location again. When I called again at 9:01pm I was told that the driver said no one came to the door when the pizza was delivered which was a lie being that I have dog that barks whenever anyone approaches the door and there was three other people in the house waiting for pizza. This was unappectable plus the pizza was cold when delivered. It Was not remade. Will make sure that everyone I know knows how bad the...