Lower's Appliance — Local services in New Cumberland

This store advertises service on the appliances they sell! THEY DO NOT! Called this afternoon about service and repair for a Whirlpool Refrigerator I purchased there 1 yr and 3 months ago! They installed the unit themselves! Was told their tech had quit and do not have another one to check unit! Was told "THAT IS YOUR PROBLEM NOW" What?????? Calling around now to other appliance stores trying to find a service tech! Steer away from this place ! Do not stand behind their advertising! Tried to support small business local store, but that did not work! Will be going elsewhere from now on! When I told owner I would be posting this review, his response was "Oh well, that is your choice!" NOT some attitude for a local business owner who wants to remain in business! Like I...

Great people with great customer service. That said, I am very critical of modern Whirlpool appliances as I've had two lemons-a 2016ish fridge bought from Lowes and a dishwasher bought last year from Lower's. They repaired the washer wonderfully under warranty, but since then, another part has malfunctioned a month after the one year manufacturers warranty ended. They gave helpful suggestions over the phone for repair vs replace at this point, but I don't trust Whirlpool products anymore. Hopefully they will consider selling another brand even though it is possible to get a lemon...

A local business in New Cumberland for over 40 years with good appliances and great service. Limited hours during COVID-19 and you need to call to set up an appointment. They carry Wirlpool and Maytag appliances. We purchased a new microwave and washer this week and they delivered and installed both this week. Plus they took away the old appliances. Great business...