mActivity Fitness Center — Local services in New Haven

This company charged me $350 for five months after I canceled, and refused to find out who else they’re doing it to.

Five months ago, I canceled my membership online. Well, a couple days ago I see they’ve been charging me this whole time!

I called the front desk who took my information, told me this happens sometimes, and a manager would be in touch.

If it’s happened to other people, there's clearly a bug in their cancelation software or business process.

What have they done to fix it? More importantly, what have they done to find out who else is affected?

Apparently, absolutely nothing given the situation was not detected over the last five months.

After speaking with Alisha, I received no word of apology.

I told her that if this has happened before, it’s likely going to happen again, and is probably happening right now to others.

She told me, “it’s not my job" to find out whose cancelations weren’t processed.

Alisha, that’s the bare minimum you can do.

That’s the kind of response I expect out of a business who takes no responsibility for its mistakes. It IS your job if you make it your job.

Do better. You too, Pablo. If you do something, do it right. Most importantly, do right by your clients.

To anyone thinking of joining, best take your business elsewhere. This is business as usual from yet another gym that takes your money any...

I have been a member of this gym for almost a year and it is very worth the membership fees for me. Even through COVID, they provide a nice mix of classes so that my workout never feels overly routine or stale. Additionally, between the turf, machine, rack, and free weights sections, there are adequate equipment for so many people to work out at the same time without feeling crowded. Cardio section is fine, though many of the spin bikes have dead monitors and I’ve seen quite a few treadmills be down.

The instructors and classes are really good and mostly quite qualified. My favorites are jessica, latoya, julia, steph, and lisa. I wish there were more classes similar to jessicas (hour long hiit with weights/not dancing) and i wish there were some diversity in the instructors in charge of teaching the dance fitness classes (i think ive been to all 5 offered and while good, all are taught by white women). I also would love a class like that to be scheduled later in the day on the weekends for those of us who dont love waking up early on weekends.

Finally, in terms of amenities, i love having fresh towels, the sauna is good, and the points rack up pretty fast if youre going a lot so you can get the inbody assessments or even do training. The showers are nice, and the mask...

This is a wonderful gym! Gyms can be intimidating, but everyone at mActivity (staff, members, instructors, etc) is so kind. It's a great and clean facility with a lot of natural light. The gym offers a variety of fitness classes everyday (yoga, barre, strength training, spin, and more!) that are included in your membership. I spent the majority of my time taking classes because I needed the guided workout and energy that can only come from a class workout. All of the instructors are amazing and great at keeping the music and workouts interesting, but a special shout out must go to LaToya who is so strong and whose classes are so fun that I barely noticed how hard I was working.

There are too many perks that come with the membership to name all of them but here are some of my favorites: monthly catered socials, a point system where you can accumulate them by signing up for classes and referring friends to the gym and then redeem them for gym swag or personal training sessions, free towel service, and a sauna.

I'm moving away so I can't enjoy this gym anymore but I hope this review convinces...