P&M Fine Foods — Local services in New Haven

I have lived and worked in the East Rock neighborhood for many years and P&M Orange Street Market is a staple in my life. Whether it's to pick up milk or another staple on the way home or to buy a freshly made delicious meal for my family at the end of a busy day, P&M is a lifesaver. What makes the experience so wonderful is the staff. I know each of them by name and they know me by name. The gals up front at the register are consistently welcoming, friendly, and helpful. The folks behind the deli line are always working hard and quickly while still taking the time to ask how my day is going or to circle back to a conversation we might have been having the previous time I was in the store. Pino the owner and Barbara the manager are always on hand for questions, special orders, or just a friendly hello. The wonderful outdoor seating area has always been a plus but now, during the pandemic, it is a safe and easy place to meet up with a friend or a colleague for lunch or a snack. P&M is a family owned neighborhood business that is part of the fabric of the neighborhood and treats everyone like family....

Their sandwiches are really good, The salad options are pricey but solid choices, and the hot specials are good.

However, I do not recommend that you try to do their online ordering for quick and easy pick up. I got a phone call that they were not doing soups after they were listed on the online menu, something that I’m sure could be updated on a daily basis if they are just not carrying any soups for the entire day. And then I was missing a sandwich and the soda I got was warm well the two other sodas ordered for perfectly cold. Overall I will never use the online ordering system again, going in to the ordering process I thought it was going to be great, however it does not seem as though their inventory, employees, or overall system is made to handle online orders.

The food deserves a solid 4 1/2 stars, however their online ordering system is a complete fail. If this was my first time ever going to this location I would...

I love the food at P&M market, but there is one major flaw in their online ordering system. I ordered online and received a text message that I would receive another text when the order is complete. 5 minutes later I received a text that the order was complete, so I went in to pick up my order. When I arrived, I waited for 20 minutes. I asked a worker about the wait, and he said that the system just sends an automatic message 5 minutes after the order notifying the customer that the order is complete. I don't mind a long wait to prepare the food; I get that they are very busy. But you can't tell me the order is ready if the order isn't ready. If someone at P&M sees this and fixes the online ordering system, I will gladly change this to a 5...