Tractor Supply Co. — Local services in New Milford

Our local TSC offers facilities for bathing your dog. Frankly, if they are not going to keep the tubs clean, the drains unclogged with hair, tools and combs from being strewn all over the soaking wet floor, mats from being stacked on grooming tables and never have towels available despite advertising them, THEY SHOULD CLOSE THE BATHING FACILITY DOWN. It's filthy, unhealthy and a risk to both dogs and people. Not only that but TSC has the place so understaffed you can't get anyone to help and when you do, you typically get lip service from kids making minimum wage. I reported an incident to corporate but don't expect anything to happen. They even offered a monetary enticement to keep me as a customer but I'm done stepping foot in a TSC again. There are plenty of other places I can get the merchandise I need and the services I'm looking for. What a dump. So, I called TSC as they had asked in their response below.

Keep in mind I called TSC the day this all happened several weeks ago. On that day it took three phone calls before someone finally asked for a callback number. The first two times I called I was disconnected. The third time the employee I spoke with had the commonsense to ask for a callback, telling me that they were having issues with their phone system. I provided him with all the details relating to my experience in the store, including the one person who told me I should "try another TSC." I must have been on the phone with that person for at least 5-6 minutes detailing what a pig sty the bathing area was. Like I said in my initial comment, he offered me a $25 gift card. It was like I have been speaking to someone who was only reading responses off a script. I told him I was not interested and wouldn't be patronizing TSC any longer. We ended our conversation and I'm sure the entire report was deleted before I put my cell phone down.

In my call today I had a woman pickup the phone and immediately ask for my callback number because they were having phone system issues. Hmmm, sound familiar? Either that's just a line they give people who are persistent enough to keep calling back or their IT department is as awful as their retail stores. I relayed to the woman everything I had told the other person I had spoke with a few weeks ago.

TSC, what was the point of asking me to call customer solutions? Was it just to annoy me with more of your corporate ineptitude? You've lost a customer, one who has been and will continue to tell everyone what a miserable experience I had in your store as well as will your customers...

Placed an online order Friday, and received confirmation email that my order was ready for pickup. Drove 20 miles to TSC New Milford, CT. When I arrived Saturday morning, my order was not read. This was followed by 3 different staff spending total of 30 minutes trying to find product unsuccessfully. Finally they asked me to give them a few days until Monday and said "we will call you back" as its in our inventory (over 100 units show) but we cant find it. Monday comes and goes, no phone call, no word from anyone. All the while Im getting dunning emails from TSC to pick up my order, dont forget to pick up your order, if you dont pick up by monday we will cancel your order... Net net, Horrible process (confirming orders ready for pickup when they are not) and unacceptable customer support - committing to contact me and dropping the ball. TSC cost me +45 minutes and $20 in wasted fuel cost of diving to and from TSC, plus another 40 minutes of my wasted time in their store. I am done with TSC, Will use my local Agway and or Home Depot from now on. Suggest all others...

I absolutely love tractor supply, but starting to like it less and less. Me and my family have 4 dogs, we feed them the small bones that come in the red bag. We like to get them here because they are big bags for a cheaper price then getting small milk bone boxes for a more expensive price. The past few times that my mom has came here to get some, they have been out they say they'll get some in soon. We'll go back a few days later and they'll be out again and we ask about them again. My grandma had walked in to get some today and she looked for them and then asked if they had any in back and they told her that they got some in, but won't be stocking the shelves until the next day. Wouldn't you think that if a customer needs them, they would open a box and give the customer the desired amount of bags they wanted? You would think, but I guess not....