A.P.C. — Local services in New York

Been a customer for sometime, and the employees are always friendly and helpful but I can’t say the same about the management. Unfortunately, it seems like the management here has absolutely no idea what they’re doing. The store is often disorganized, and it’s clear there’s a lack of communication between the management and staff. I’ve seen employees left with no guidance on how to handle situations, and when they ask for help, the response is either dismissive or delayed. It's frustrating because the employees genuinely try their best, but they’re set up to fail by a management team that seems uninterested in improving the store's operations. There are frequent mistakes in stock levels and pricing, and it seems like no one is keeping track of the store’s inventory properly. Additionally, management rarely addresses customer concerns or complaints, leaving the staff to pick up the pieces. I’ve witnessed poor decisions made time and time again, and it’s disappointing to see such a good store suffer because of incompetent leadership. Until management changes or improves, I won’t be returning. It’s clear the staff deserves better, and the store could be so much better if it was...

On December 10th, around 5 PM, my friend visited the APC store at 131 Mercer Street in SoHo and was subjected to outright racist and offensive behavior from your staff. She overheard them saying, “So who’s going to take the Asian?” followed by another disgusting comment: “But she’s wearing a Chanel bag,” and a final, demeaning remark: “Okay, I will.”

This vile, discriminatory conduct is absolutely unacceptable. It’s appalling that a brand like APC would employ staff who openly display such blatant racism. My friend left the store feeling deeply humiliated and unwelcome.

As long as this toxic behavior is tolerated in your stores, you’ve lost us as customers permanently. Your brand is now synonymous with prejudice and disrespect, and we will be making others aware of the shameful...

My partner and I had a phenomenal experience and received above & beyond service here at APC in SOHO, NYC. Carlos and Shakon were excellent. We were only visiting for a few days and not only were they extremely friendly and welcoming, but they also exceeded our expectations. I needed a pair of pants hemmed past the cut-off for the day (APC takes care of any hemming needs if necessary), and to be ready within a couple days. They took things to their own hands and dropped off the pants on their own time, ensuring expedited service to be ready before our departure. Highly recommend - and will be back. Thank you Carlos & Shakon. We appreciate it...