Unreliable over & over again. Two years ago, I ordered a Bouncy House & King Kong Swing 2 months before our event, in person, for a Saturday in September with a deposit of half the amount. I was told a contract would be e-mailed to me. I received the contract but didn't notice the date that I requested was incorrect. The day before the event, Dennis called & said, "We'll be there on Sunday to set up the items ordered." I said, " It's not Sunday but Saturday and he said, " I'm sorry the items are already booked to someone else for Saturday." He gave us another company which is not what we wanted but we had no choice. Last year I ordered the Swing approximately 2 months in advance, gave a deposit & made sure the date and time from 2pm to 4pm were correct on the contract. Approximately 4 days before our event, Dennis called & said that the time had to be changed from 3:30pm to 5:30pm or later. When I refused, he said, "I'll return your deposit or you have to accept the change." I had no choice but to agree & the day of the event the ride didn't arrive until 4:pm, a half hour later. The job was given to a different company that had been notified by Dennis to replace his ride. So apparently, a contract and deposit doesn't mean...
Read moreI just wanted to send you a quick note of gratitude for your help on yesterdays celebration at Brooklyn Laboratory Charter School. Leann's help in preparation for the event was stellar. I very much appreciated Leann's insight expertise and willingness to help us think through our needs in order to make sure we were prepared for a seamless celebration that was fun for the scholars and staff. I also want to extend a great amount of gratitude and appreciation for George and the entire on-site staff. They arrived on-time and fully prepared to ensure the best time possible for everyone (including myself and the others organizing the event!) Not only did they accommodate a last minute request for a generator, but brought an extra just in case. We ended up not needing the generator only because of their efforts to trouble shoot and overcome limitations. Their professionalism and enthusiasm went well beyond the technical and logistical (where they clearly shined). The energy they brought to the event was contagious. They interacted with 250 scholars, families and staff with joy and patience that can not be measured.
Thank you to your entire team. I very much look forward to working with you...
Read moreAbsolutely Incredible Experience!
We recently used Aardvark Amusements for our event, and I can’t say enough great things about them! From start to finish, their service was top-notch. The staff was truly amazing, friendly, professional, and incredibly attentive to every detail. They made sure everything was set up safely and ran smoothly throughout the day.
The selection of games and inflatables was fantastic, clean, colorful, and so much fun for guests of all ages. The mechanical bull was definitely a highlight and a huge hit with everyone! Everything arrived on time and in perfect condition, and their team went above and beyond to make sure we had an unforgettable event.
If you’re looking for a rental company that delivers fun and professionalism in equal measure, Aardvark Amusements is the one to call. Highly, highly...
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