Alex's Jewelry - Treasured & Co. — Local services in New York

Rarely do I feel compelled to leave reviews, but Alex’s Jewelry messed up my watch so badly that I have to warn others of the serious risks of bringing jewelry to them for repair.

My Fossil watch was in otherwise great condition when I asked Alex's Jewelry to fix an issue with moisture getting inside. Hosam informed me that they could fix the moisture problem. However, after "fixing" it, the watch kept having the same problem. So I brought it back a second time. Yet the same issue happened again. So I returned a third time and when they presented my repaired watch to me, it had visible moisture beads inside. So Hosam told me that they'd send it out to their technician to fix. However, when it was returned to me, my watch's dial was severely chipped, the glass was badly scratched, and the date window was completely different in appearance. Hosam then tried to explain that I wasn’t supposed to have seen the watch yet and that he was checking whether Fossil had an identical replacement dial (which they did not), though he told me that I would have to bear the cost of the new dial. He also asserted that the chipping was a common side effect of moisture repair and relinquished accountability for the scratched glass because their technician claimed that the scratches were there to begin with (in reality, the glass was in perfect shape when I brought my watch in). Hosam tried to mitigate the situation by refunding me $45 that I paid the first time to bring my watch in for repair. He also said that the value of a "new" motion the technician installed essentially offset the aesthetic damages to my watch. But just a few days later this new motion (which, according to Hosam, was an $80 value) completely stopped working.

My watch is now chipped, scratched, and no longer tells time (i.e. completely unwearable), but no matter how much or how politely I asked Hosam to do just a little bit more to help make things right, he wouldn't budge. No, he told me, he wasn't going to cover a replacement dial. No, he wasn't going to fix the scratches on the glass. No, he wasn't going to refund me any additional money. In fact, he told me that he believed that Alex's Jewelry had done its best work.

It is clear that Alex's Jewelry has no idea what they’re doing in their handling of watches. Time and again I was astonished at their negligence. After months of patience, I feel truly robbed for the amount of time and effort required of me, not to mention the complete loss of a sentimental piece of jewelry.

I strongly advise anyone who cares about their jewelry to think twice before patronizing...

I would like to take a moment to express my heartfelt appreciation for Alex's Jewelry Store. My sister was referred to this store specifically as she sought to have her engagement ring customized for her upcoming wedding, and I accompanied her on this special journey.

From the moment we arrived, we were warmly welcomed by Fernando, Sam, and his father, who went above and beyond to ensure that my sister received precisely what she envisioned. It was not only the stunning ring that delighted her, but also the exceptional service we experienced throughout our visit. The atmosphere of the store is incredibly inviting and supportive, making us feel valued from the instant we stepped inside.

Inspired by the outstanding service, I decided to upgrade my own engagement ring during our visit. My experience was equally positive. I had numerous questions, all of which Sam addressed with remarkable patience and thoroughness. Notably, even while on vacation, he remained attentive to my sister's inquiries, ensuring she received the guidance she needed to make her decision. He checked in regularly, prioritizing her preferences and ensuring that her ring was completed in a timely manner.

When it was my turn to customize my ring, I sent Sam inspiration images, and he executed my vision flawlessly. I could not be happier with the result. Sam’s commitment to assisting us and addressing any questions or concerns was unwavering.

I do not offer recommendations lightly, but I wholeheartedly endorse Sam and his father’s store without reservation. Fernando also provided invaluable assistance, including the thoughtful cleaning of some of my previous jewelry pieces.

In summary, the service at Alex's Jewelry Store is nothing short of exceptional, marked by meticulous attention to detail and an unwavering commitment to customer satisfaction. All inquiries and concerns are handled with kindness and patience, which makes the experience truly special. Thank you so much, truly, for everything and for especially, dealing with...

I am not someone who knows a lot about jewelry. So, you can imagine the amount of stress I had when my now fiancée gave me a ring design and I had the one job of finding a jeweler to make that dream a reality. I am so thankful that I found Sam over at Alex’s Jewelry on Steinway in Astoria!

Not only did he make me feel comfortable, but it really felt like he was working with me and not trying to just get my money. Sam sent me two designs within 24 hours, made the ring in less than two weeks, and not only did my now fiancée say “yes,” but she also exclaimed how she never imagined the ring would look better than what she designed!

I cannot express how pleased I am with the product, the price, and the speed that it all got completed. Most importantly, I cannot express the true feeling of love and pride Sam has towards his work and making sure that his customers are happy. I can tell you, that if I ever need a jeweler, this is where I am going! And if anyone needs a recommendation for a jeweler, this is the person and the place that I would send you to!

Sam, you will be happy to know that I have never been happier with a purchase in my...