America's Best Contacts & Eyeglasses — Local services in New York

It was a horrible experience! My family and I went in, noticed we had to wear masks. Fine we put them on no problem, but we needed one more. This “woman,” don’t know her name no name tag, goes “first of all you all need to wear masks and they have to be over your nose the whole time.” In such a rude tone! Since we were short one mask we asked if she had an extra, this “person” ROLLED HER EYES IN FRONT OF US! Not to mention when we told her that we were there for glasses, she tells the front desk person that “apparently they have outside scripts.” In a rude tone again! I had to ask her again if she had an extra mask and she gives the box to me. We started filling out the paperwork and got more upset with the treatment, that we left. This “woman” had dyed brown/blonde stringy hair and glasses. We got EXCELLENT care from “Lens Crafters” in the mall. Why do you have to be so rude?!? It’s not like we were fighting against the mask? This must be the same “woman” the other reviews complained about. Rude and...

Love, love, love this place. After having not-so-pleasant experience at Cohen’s Optical I brought my prescription to America’s Best. I picked out frames that I loved and was taken care of by the store manager Janet. When I went to pick up my glasses, the prescription in my left eye was totally off. This was the prescription that was given to me by Cohen’s). The only reason I went to Cohen’s was because they accept my insurance, but it turns out that my out of pocket cost would somehow have been more than at America’s Best, who doesn’t accept my insurance. Go figure. Janet asked if I would like to my vision checked there or go back to Cohen’s. She told me that I could choose a second set of frames for $30 and the exam would be free. An immediate yes from me. She got me in almost immediately to see the optometrist, Dr. Lu, who was so sweet and thorough. The whole experience was top of the line. I highly recommend this company and more specifically their the Hylan...

DON’T GO HERE! Went here specifically for the $99 contacts yearly plan. Supposed to get appointments included for the year.

First off, the trial prescription wasn’t right. Not a problem. So I had some stuff come up and when I finally called to go in, they said the doctor was leaving the next day and they wouldn’t have another doctor until FEBRUARY. That’s six months.

Told me they’d give me back $10. Like a slap in the face. Then they told me to go to one in Jersey which would cost me $20 in gas and tolls. When I explained this to them, they just didn’t answer me anymore. Corporate on Social Media told me corporate from the store would reach out and no one ever did.

Just another corporation taking advantage of regular people. I work very hard for my money and had to go elsewhere and eat the $99. I will be reporting this and continually sharing on social so others don’t have to go...