Anthropologie — Local services in New York

Hello,

Last week I visited this location and had a bad experience again. I ordered an item via online, but I don't like it and needed to return it to the store. When I asked the return a staff member, she asked me another receipt even though I was showing it, which was inside of the package. What does she want? Is a receipt not enough to prove I bought it online, not stealing from their store??Do I have to show my credit card transaction to her? After that, she tried to confirm to ask if I use visa card. Another confirmation?? Finally, she has done the process and she told me to give her a package which was in my hand. Is this also the way, she doubts I might use this package to show them I bought from via online even if I shoplifting something from their store?? During she was taking care of me, she had been unhappy face. This is not the first-time experience in this location. A year ago, another staff member did same way. I have been buying Anthropology clothes for 5 years and have had more than 10 their clothes in my closets currently. Why did they treat a customer like that?

Anthropology In Rockefeller Center is the same. I bought t-short online, but their staff forgot to take out a magnet from it. So, I can't wear it with it, of course. I had to go to a store to ask to remove it from t-shirt. I asked a staff member so, then her first comment wasn't apology. Demanding to show her a receipt. Are you kidding me? Your stupid staff member forgot to take it off, that's why I needed to come here to take around an hour from my place. Not forced me to show a receipt, but also, she thought I might steal it from a store.

Those experiences are enough to hate Anthropology. Top of Anthropology should train better way for customers. If your staff made a mistake, apology is necessary. And without uncomfortable emotion, take care of a customer who returning your item comfortable. That is a business, don't you think so? Returning the item to...

I would like to express my admiration for the incredible closing team at Anthropologie. Having worked in retail myself, I understand how challenging it can be to deal with difficult customers. This team of remarkable women truly deserves recognition for their outstanding work, especially considering the unforeseen circumstances they had to endure.

The malfunction of the air conditioning system during the peak summer months is a significant problem for any retail store. Despite this major setback, these ladies managed to maintain a positive attitude and provide excellent service to the customers. I happened to visit the store at the last minute, desperately searching for an outfit, and I almost missed it due to the AC issue. It's important to note that it was not the clients' fault. Had I arrived just 10 minutes later, my experience would have been completely different.

Let's focus on the positive aspects of this situation. I want to give a big shoutout to Nicole, Natalie, Sam, and Lily for their unwavering dedication. Anthropologie's AC being down for a month is a significant challenge, and yet these incredible staff members continue to serve with a smile on their faces. I believe they deserve a well-deserved reward, whether it's additional time off or a salary increase. Let's acknowledge their exceptional efforts and support them.

4⭐️⭐️⭐️⭐️ For the the ladies….

P.S Anthropologie you should contact your clients that experienced this and offer a...

BHLDN was my last appointment of the day. Upon arrival, my stylist (Ethan) was enthusiastically waiting with a clipboard of notes and all the dresses I selected in advance of my appointment. He was attentive to my style choices and understanding of my budgetary constraints. He seemed genuinely passionate about fashion and helping people like me feel comfortable and beautiful for their wedding day. His attention to detail was unbelievable - easily rattling off the specific type of flower represented in embroidery, providing insights into how other brides have altered their gowns, ways to accessorize, etc. It was the magical, exciting experience I thought was reserved only for bigger budgets.

To top it all off, he is the single reason I chose the dress I did! I am a type A planner and had a spreadsheet of dozens of dresses at different bridal shops that I spent the day trying on. He had a “hunch” that I would enjoy a gown not at all on my radar. I did not even recognize it from the website. Yet, upon exiting the dressing room, my family erupted with screams of “Yes!!!” and “aahhh!” We all loved it. It was the best.

Thank you, BHLDN, for giving me such a special,...