Satori Laser — Local services in New York

For years chin hair has been an insecurity, yesterday I decided to do something about it. After researching many company's and reading many reviews I decided to go with Satori Laser. The phone experience booking the appointment was very simple and informative. I was asked if I specifically wanted Arielle (or Meagan), I said no but I now realize I should have said yes.

I arrived to my appointment 20 minutes early and did my check-in. There were 2 staff members there, they were both pretty friendly initially. About 5 minutes in I received a phone call from work, the call lasted about 10 minutes as I waited for my appointment to start. I looked up and the 2 staff members were looking at me, they said they were waiting for me to start. I thought it was pretty weird that instead of telling me they were ready they just stared at me as if I was out of line for taking the call. The receptionist was pretty cool about it, the tech seemed very annoyed and didn't bother to hide it. I told her I didn't know she was waiting on me and she could've just said something. In an annoyed manner she said she didn't want to be rude. She continued her microaggressive behavior as we sat and spoke and she asked me all the questions I'd just answered on the kiosk at the check in. She then said we'd go over pricing though I'd already done that over the phone. It was very apparent that she was annoyed. We started the process and she continued the same behavior, at this point I just stayed quiet knowing it'd be over soon. She mentioned that the area I was getting done was called the upper chin, not the chin and that the pricing was different. I told her that was fine and we could proceed. The process was virtually painless but uncomfortable tension between myself and the tech. I had already known I'd simply ask for a new tech when I made my next appointment. When I got to the counter she had already spoken to the receptionist. The receptionist told me a price that was a couple hundred dollars more than was discussed. I assumed it was the price change the tech had mentioned. I took out my credit card and while handing it to the receptionist said this is for upper chin, correct? She said no, full chin. I asked if that were the same as upper and she said no and that it was more expensive. The tech looked at me as if I should have known this. I reminded her that she had told me upper chin, not full chin. She said I was correct but as she was shaving she noticed more hair going down my chin, she never once mentioned that to me.

Because I don't honestly believe her behavior to me was a reflection of this companies customer service I continued to make my next appointment and specified to the receptionist that I'd like a different tech. The receptionist told me that she doesn't regularly work at that location, she was just filling in. I'm glad I likely won't have to deal with her again. Now I'm heading to work putting it all past me. I touch my chin in excitement to surprisingly find stubbles of hair still there. I pull out my camera and see the dark hair! Amazing. Bad attitude and bad service, just my luck.

Though I'm super annoyed with my entire first experience I'm hopeful that this was one bad experience and the others will be what I expected based on the reviews I've read. My only issue with the establishment as a whole is that I was not informed that I should not have contact with the sun for 2 weeks BEFORE or 2 weeks after until I was at the appointment. Luckily I typically get very little sun exposure but that should have definitely been a conversation when I was making the appointment only one day before. Hoping things only get better moving forward

• UPDATE*

RECEIVED A CALL FROM MICHELLE WITH MANAGEMENT, SHE WAS SO PROFESSIONAL AND UNDERSTANDING. SHE MADE ME FEEL VALUED AND VALIDATED. I CAN SEE WHY THEY HAVE SUCH GREAT REVIEWS AND I'M GLAD THEY TAKE CUSTOMER SERVICE SO IMPORTANT. LOOKING FORWARD TO...

If you're going to use this Satori Laser location in FiDi, do NOT choose Destiny to be your technician. It was the worst hair removal experience I ever had! This Satori Laser location should really ensure that it doesn't hire technicians who are unstable and unprofessional on some days to certain customers and fine other days to other customers, warm on one day and cold the next day. Destiny called me to the treatment room and did not even bother to greet me with a how are you. There was NO pre-service consultation offered at all. Once inside the room, Destiny did not say a word to me. She did NOT even ask me if I had used any retinol or other chemical products in that area recently! I could sense her demeanor was cold and short. The hair removal for one side was fine, but when I sensed that the other side was not done properly, I brought this up to Destiny. When I pulled the hair in that area, it felt strong, normal as it was prior to the laser and different from the hairs that had been pulsed with laser on the other side. When I pointed this out to Destiny, her reply was very "matter of fact" cold and simply - "I did pulse that part because its red". Because its red?! Are you kidding me? I am paying hundreds of dollars and can tell myself that the laser has not been properly used in that area. Satori Laser - please stop hiring techs who become defensive and do not like it when customers ask them questions and want to see the treatment areas in the mirror. I as a customer have those rights! I knew from the way those hairs pulled that they were NOT pulsed or pulsed well. But I knew that from Destiny's cold, rushed and defensive behavior I wasn't going to get anywhere with her. Furthermore, this was a rushed job by Destiny - literally 4 minutes from the time I walked into the treatment room to the time Destiny walked out of it. Literally 4 minutes. And the nerve of the receptionist to ask me to tip Destiny for an appointment that took 4 minutes!! What the heck have I paid $100+ for then? AND There were NO aftercare instructions given either by Destiny. Only aloe gel was applied and she walked out of the room.

RESULT: that it's been a while since the treatment, I have noticed that the side which Destiny did not treat properly has hair growing out of it that is more noticeable than the side that did get properly pulsed. Oh well - I guess one treatment appointment $$ gone...

I started my treatments on my face in March 2019. My initial thoughts were at ease because of the reviews I read about SATORI LASER . When I went in for my consultation, I was informed thoroughly about the procedure and reassured that this step was the start of a more glowing and radiant appearance. This was indeed TRUE!!! After my 1st treatment, I noticed the hairs starting to fall off and my face had started becoming more smooth. I was worried about the discoloration still being there, but let's be honest, it didn't happen overnight so I couldn't expect the harsh scarring to disappear as so. I went on to complete my 2nd, then my 3rd, then recently completed my 4th treatment. Although it has been a short period of time, I have the best confidence I've had in years. I am currently 24 years old, and have been struggling with facial hair and severe discoloration from ingrown hairs (which I learned during my consultation) since I was about 12 years old. Over time, the hairs became more coarse and the discoloration worsened. I felt ashamed walking around without any makeup, so I made it my duty to wear it even when I didn't feel like it. On days where I just didn't have it in me to do my makeup, I felt insecure. I would always feel like people would look at the troubled areas instead of focusing on what was being said. Sometimes even when I did my makeup, I would have people come up to me and suggest their laser technician because they were able to still notice the troubled areas. I spent an abundance of money throughout the years on waxing and threading, which only added to the problem. But after doing much research and finally being confident with my choice, I set up an appointment with Satori Laser and I absolutely love it!!! I haven't shaved my face since February, which was the first time I did it after my 1st treatment and right before my 2nd treatment. The staff are amazing and very considerate. The prices are affordable. The service does wonders!!!!! I am no longer ashamed to skip a day(s) without wearing makeup. I don't flinch whenever family members or friends try to touch my face. I have this new sense of confidence that I lacked before I started the treatments. Although I am still on the road to looking and feeling the best as I can be, getting these treatments just helps the process. So thank you Satori Laser. It's only...