The Beekman, A Thompson Hotel, by Hyatt — Hotel in New York

I'm writing the review that I wish I had read 2 years ago we come to Manhattan or Brooklyn three or four times a year for a long weekend The reviews I've been reading have been totally mixed from atrocious due2 terrible food not a great location poor bed ,noise couldn't be any more incorrect and quite honestly stupid this is the best value hotel in Manhattan if you want superb service, perfect location for SoHo Tribeca nolita NoHo fidi lower East side alphabet City made the reservation under AMX fine hotels the room price was $450 for a standard King I used 24,000 points and so it was 210 we arrived for early check-in around 1:30 I used parkcopedia to park in a garage next door for one 24-hour. it was $100 by doing this we saved $100 because it would have been $200 to valet at the hotel 28h check-in on August Friday at 1:30 p.m. we got upgraded to a premium King which was a bigger room with a seating area room: really perfect size the bed was super comfortable the down pillows were exceptional the room has Great shades making it super dark to sleep if desired the air conditioning for August was ice cold and fully controllable room service we ordered cocktails and dessert at around 11:30 p.m. com, they have 24-hour service, was $100 for two people for one cocktail one soda two ice waters and one dessert delivered to the room this is completely covered by the AMX $100 hotel amenities credit credit breakfast next morning we did this in the restaurant we're able to walk in at 9:30 without a reservation on Saturday morning it was really a fine breakfast French toast with Chantilly cream and rhubarb strawberry compote, fresh eggs hash browns and chicken sausage and orange juice and an E.gray tea with toast after the $60 AMEX credit and tip and ended up being about $15 location this is not your parents financial district it is thriving with so many interesting old and new stores boutiques shops great restaurants it's an 8-minute walk to the South Street seaport complex a 5-minute walk to the Oculus you can be on the Brooklyn bridge in 4 minutes.... it's located behind a beautiful city hall Park.... three dog parks within a 5 to 8 minute walk..... you can take the Brooklyn bridge and walk to Dumbo and explore Dumbo Williamsburg and Brooklyn heights easily The first afternoon we walked into Greenwich village for Washington square Park and a great dog park... the next day we walked to the lower East side nolita and Soho both days we took an Uber back they were around $20 we didn't care because we just kept walking we could have walked back but we wanted to go far and deep concierge was great for us first getting us in a dinner prime time at the Daniel Boloud new super popular French bistro Right next to the hotel had excellent meal we had to change our reservation time because we got stuck uptown and by text the concierge was able to help us out no problemo pets we brought our 15 lb non-service dog and he loved every minute of it the staff was super friendly and hospitable to our pet he basically could walk and go anywhere in the hotel even through the bar we stayed on the 8th floor and he was running around the open atrium which looks nine stories down noise level absolutely non-existent completely dead silent it's an extremely solid hotel made of wrought iron huge open architectural spaces and lots of over 100 years Old Stone general staff and vibe many obvious veterans of the hotel industry on staff as well as younger concierge and front desk staff all of which were accommodating and very well trained in hospitality and kindness . never had to wait for any service whatsoever we have stayed in : the Gramercy Park hotel, the downtown four seasons, the Conrad, the Smith, the standard,wythe, Sofitel, giraffe , we keep it less than 1K per night and the beekman was the best of all of them. we've stayed in a couple of super hotels in Rome and the Mandarin Oriental in Paris over 1400 per beekman is same just less opulent. as long as you're not Louie the 14th it's definitely best. 4:00 a.m. Joe's...

My fiancee and I stayed at The Beekman during New Years Eve 2020 to celebrate our engagement that happened two weeks prior. It was a surprise trip that I planned months prior to asking her the question and wanted to splurge and enjoy a 5-star hotel in New York. We have visited the city a few other times but never stayed in a 5-star hotel. I'm not sure if our expectations were too high or that we caught them on a bad week, but although our experience was nice, it was not the 5-star stay we were hoping for..

Upon arrival, I spoke with concierge on multiple occasions advising that this was a surprise trip for my new fiancee and that I would greatly appreciate anything they could do to make our stay even more special for my fiancee. I was told that a bottle of champagne or wine would be waiting for us in our room upon our arrival and asked what I preferred. Red wine was my choice. When we arrived, the bellman happily stored our bags as we waited to be able to check in. The doormen and bellmen were extremely friendly and accommodating! However, the front desk people we not as friendly and seemed somewhat rude at times. Not a huge deal! We received a notification that we could check in an hour early and headed back to the hotel. We were upgraded from a Premium King to a King Studio Suite that I was told had a little extra room. When we walked into our room, I was not awed at the design, city view or amenities in the room as I expected. However, the room and bathroom was very spacious and the king sized bed very comfortable. After getting settled, I notice that no complimentary wine was waiting for us. After a reminder to the concierge, they brought up a bottle of red and a box of chocolates. We wanted to relax an hour or so after traveling so laid down in bed and turned the TV on. The remote control barely worked as if the batteries needed replaced and the TV lagged with glitches and made it very annoying to watch. I texted concierge and was told a technician would be sent up whenever we wanted, so I asked that he come when we were out for dinner that evening. After relaxing, I needed to shower to get ready for dinner. The bathroom was very nice, waterfall shower great with good shampoo, conditioner and body wash. However, when I got out of the shower, I found that it leaked all over the entire bathroom floor as the ledge was not tall enough between the door. I wiped up the mess with my towel and noticed some rust stains under the trashcan, assuming that it was from this happening prior to our stay.

The next evening was New Year's Eve and we had a reservation at Delmonico's at 7:00 PM which is .5 miles away from The Beekman. When I got down to the lobby to ask the man at the front desk if we could request the hotel vehicle to take us to dinner, we were told that it was out for the last ride of the evening and that we would have to figure out our own transportation. I went outside to order a car and talked to the doorman while we waited. He said that they hotel vehicle typically goes until 7:00 PM, but stopped early because it was New Year's Eve?

The rest of our stay was enjoyable. The TV didn't lag as much as the first night, but still some. The maids that cleaned our room twice a day were in and out unnoticeable and even left hand written notes thanking us for our stay. The Bar Room downstairs was nice with great drinks and friendly staff.

Overall our stay was good, just not the 5-star experience that I was hoping for when booking my trip at The Beekman. Great location and I would recommend walking in to have a drink at the bar and check out the historic building. However, there are plenty of other hotels in...

My wife and I stayed at the Beekman Hotel last month during our wedding weekend. What was a joyful and momentous occasion for us quickly became days and weeks of frustration and distress following our check-out from the hotel.

When my wife and I exited the Beekman’s Thompson Suite to check out, we noticed nothing unordinary about the room, including during our clean up and inspection of all areas that morning. Over 24 hours later, on the evening of the following day, we received a call from the Beekman’s front office manager. He claimed there was major damage to one of the couches in the living room of the suite, which, according to him, had to have been caused by our stay. He said there may be “fees” associated with the damage and that they were completing an “investigation” of the incident. The damage alleged against us was an odd, square cutout of the couch fabric that simply makes no sense to attribute to us. Because my wife’s Bridesmaids briefly used the room to get ready for the wedding on that Saturday, the Beekman claimed an outlandish tale that “maybe one of the bridesmaids got their heel stuck in the couch and ripped a piece out.” There are a few problems with this storyline:

1. We realized right there we were not working with serious business people. A bridesmaid gets stuck in a couch, no one notices, and then she doesn’t tell anyone or lies about it? That is just a comical situation to imagine.

2. More importantly, The Beekman staff cleaned the room after the bridesmaids left for the wedding that morning. No damage was reported as part of that room service.

3. This couch was already run-down and much more plausibly could have been damaged by routine servicing (we were told they need to re-upholster it quarterly). One of the people in the room even ran into a nail sticking out from the back of it!

Unfortunately, when I looked at my credit card charges a few days after being notified “there may be fees,” I realized the Beekman HAD ALREADY AUTHORIZED A CHARGE OF $3,269 prior to even alerting us of any situation. To reiterate, they charged my card a random, exorbitant amount before even considering someone on their staff caused the damage.

When they provided us the picture of the damage, we noticed right away that there were bed sheets on the couch. That confirms cleaning staff was in the room after we left, and could have easily been the source of what seemed to be a vacuum-shaped rip. Unfortunately, after the Beekman management team posted the egregious and baseless charge to my card, they went dark, refusing to return my calls, and even pretending to be unavailable despite my pleading with their front desk. Finally, on one occasion, a member of the front desk actually felt so bad about my situation he forced management to pick up the phone despite telling me 2 minutes earlier that they had left for the day.

To this day, almost a month later, the Beekman refuses to approach this situation with any common sense or decency. At best, they are operating with egregious lack of business acumen. At worst, they are engaging in a deceitful scam. I have disputed the charge with my credit card company, and have opened a case with their corporate partner (Hyatt), but it would be much easier for me and my wife if the Beekman would make this right. In the meantime, I will be telling as many I can about this story, so that no one else falls victim to their disgusting customer treatment. Do not stay in the Thompson Suite. Do not stay at the Beekman Hotel. Do not book a major block of rooms with them for your wedding...