Century 21 NYC — Local services in New York

I wanted to get a new Suit, so I decided I will go to Century 21 NYC on August 8, 2025. This store is one of my favorite places to shop because I always left the store with something that I love in price and quality value. But it had been more than 5 years since I last visited there. As I arrived in the men’s department where the suits are displayed, I met Maurice the Tailor from Jack Dowly. Meeting Maurice was one of the best things that could have happened to me; I told him I am looking to buy a suit, and right away he started working his magic, and effortlessly so. He measured me so that I could get the right fit, then he helped me choose a classic Tommy Hilfiger suit. He then said, try it on and if there is any alteration needed, I got you. I went into the fitting room, I liked how the top fitted but the pants was a bit too long. I let Maurice know, and in less than 15 minutes, the suit was just the way I wanted it, he worked his tailor expertise on the pants, and made it perfect. I had determined that I would get one suit, but because Maurice made the atmosphere so warm, amazing, and his presence, his knowledgeable customer service and had me feeling the best about my suit and myself, I decided to buy a second suit. This second one was even more wonderful than the first suit, it was a Paul Smith suit, I absolutely love it. Maurice told me it is not finished, and after I tried it on in the fitting room, he altered the pants and made the length and the fit perfect. I was so happy and delighted. I had 2 suits and I feel brand new. This was a pleasant surprise, because at no time did I worry about the price, I was just caught up in Maurice service to me. And ultimately I left the store a happy man because of Maurice. I went back to the store the following Tuesday on August 12, 2025. I want to get some dress shirts and ties to go with my suits. That is when I met Derek in the suits section of the Men’s department. Instantly as I told Derek that what I am looking for, he jumped in to action, his energy said I am just going to go all out, give my 100% intention to help you. He said let me measure you first, I told him that Maurice had measured me before, and I gave him my size from the measurements that Maurice hade made. Man, you should have seen Derek in action, he went above and beyond to help me. Just what I needed, but I didn’t expected it to be so good. Derek was heaven sent. He picked out one shirt, then a tie to matched with it, then another shirt and a tie to match with it. The suits that I had bought on the Friday before was still displaying in the section, so I told him those are the suit colors that I needed the shirts and ties for. He worked so sincere and tirelessly matching the shirts and then the ties to go with them. I felt so good to know my shopping went so well and I was amazed my Derek dedication in helping me. I bought 5 dress shirts and 4 ties that I loved. Derek matched the shirts and tie combination that complement the color suits that I bought. So, I knew how I was going to wear them together from right there in the store; this save me so much hassle, worry and time. I had certainty and clarity about dressing in my suits. All thanks to Derek. Maurice and Derek from Men’s suits have given me the most helpful, sincere, knowledgeable and dedicated customer service I have gotten as far as I can remember being a customer in New York City, or anywhere else. They made me happy, and I love Century 21...

Worst customer service (management) and service. I ran a Valentino shirt at the self check out. I was charged, and the receipt didn’t print out. So one of the manager came and print out a new receipt with the item, and the total. But with no payment method. Unfortunately it’s toward closing so I didn’t have the chance to try them on, but thinking it could be return. Of course it didn’t fit, so I have to return it. The next day, during return the associate was so nice, she took in the shirt but of course the machine is not scanning. She called over the manager “Robert”. After an hour and a half Robert couldn’t figure out how to return it of course because it wasn’t run properly. He called someone, and was told what to do. After doing his magic at the register. I was told the shirt was already returned. You have to call your bank to file a dispute, I can’t don anything. “Let me give you back your shirt”. Where’s the shirt? Assumed someone put it back to the inventory though it’s a returned that’s processed. We are now looking through the whole store, it’s already 8pm. Robert tell me don’t move stay where I am since the store is closed I can’t move around that’s understandable. By now I’m the only customer in the store, the gate is closed. Until 8:30pm I still haven’t hear anything, no direction, or did Robert forgotten about me? I’m basically looking at all the associates closing the store, and the register. I’m start panicking, should I call the police? And you know what forget about the shirt, all I want is to leave. But worst experience ever, step it...

Worst service, worst experience I bought a $13.75 t-shirt, but I bought it without knowing there was damage, so I stopped by again to return it. At that time, the staff said they want me to bring the tag for returning, but today their words and attitude were different. More than 3 employees came to me and said that damaged items can never be returned and that the tags are different from the items. (What does that mean?) The t-shirt is one layer, but the tag says double layer. It was clearly their fault for tagging it, but the employee said they definitely knew about this item and that they never make this mistake. I asked to check the security camera, but they refused. In the end, he said he would call the manager, but only after making me wait for 15 minutes did he actually call the manager. The manager took the items and went to check the security camera without any mention of service issues. Guess who was right. They only returned the item after checking the security camera. What's interesting is that the people who were sarcastically mocking me, nodding their heads, and swearing at the guests behind my back didn't even show up. The manager didn't come back and apologize either. An employee who didn't say anything to me came and said she was sorry and gave me a return. It's a shame that employees who treat customers as insignificant and don't admit their mistakes work there. Personally, I like this store, but their service is the worst. I hope you don’t ruin your day because of...