Best Buy — Local services in New York

. I stepped into this location to purchase a TV with soundbar/speaker setup and to have it delivered and installed. I paid for the devices and for the setups required and was 100% directly by the Best Buy employee on what to buy and what’s services I needed for a fully finished setup. My troubles began On the day of the delivery. On the day of the delivery there was no way to find out when the geek squad installation was arriving. The gps showed them in one location for over an hour and they showed up in the last few minutes of the 5 hour delivery window. Very inconvenient for me to be glued to my area for that amount of time but I can get over the lack of communication. Once the geek squad installation team arrived I received a phone call to come downstairs. I had previously made sure that all doors in my apartment building were left open so that they can easily get inside the building with my items. So I was confused as to why I was being told to come downstairs. Once I arrived downstairs I was asked by one of the technicians to “give them a hand”. I was shocked by this request because I had paid ALOT of money for my TV to be delivered and installed and my soundbar and speakers to be delivered and installed. So I assumed that the installer wanted me to maybe bring up the speaker and sound bar so they can bring up the TV. As I begin reaching for the speakers the installer said “No, help him with the tv” I was absolutely shocked. I couldn’t believe I was being asked to bring up a 100 pound package up FOUR flights of stairs. I thought paying over $350 for this service meant that I didn’t have to do anything but be present. Out of absolute shock I foolishly helped one of the workers bring up the TV. The package was insanely heavy and half off the time the worker stopped carrying it with me. It felt very awkward for me to drag the TV alone most of the time. This happened a few weeks ago and my lower back has been in pain ever since. My issues did not end there. As the installers began installing they don’t me that I purchased the wrong type of sound bar setup and that I needed to repurchase the correct one in order for them to continue. This was very frustrating because I trusted the best buy professional TV department associate to give me exactly what I needed. So to my surprise I had to pay an even larger amount for the correct sound bar service which was a “wireless soundbar service”. This was extremely inconvenient but I had the installers in my apartment and wanted them out asap. So I agreed and purchased the correct service thru their little hand held POS device. As they completed the TV setup and then the sound bar setup I was hit with yet Another surprise. I apparently was never told by the Best Buy store associate that I needed to purchase a third service to install the speakers I purchased. So again I had to pay even more money out of pocket. At this point I was becoming extremely frustrated with the lack of attention to my Very big purchase. So I paid again for the speaker set up and finally completed the in home appointment. A few weeks has passed and my lower back is still in a lot of pain from carrying the TV practically by myself and doing the installers job. This is unacceptable. To make matters worse when I went to pay my Best Buy credit card I seen that I was never refunded for the original sound bar service. It took me over an hour of bouncing from number to number and department to department to finally reach the Best Buy department that handles refunds. I also filed a complaint regarding this disaster of a home installation and was told I was going to hear back from this stores manager. I’ve yet to heard back yet. Will edit this review if I do hear back. Moral of this story this experience with BestBuy was terrible. I can get over the lack of attention with the Best Buy associates but the fact that I’m still physically in pain from this appointment is...

First off I want to say the best part of my experience today was a woman in the camera department by the name of Samantha. If it wasn't for her, I'd give today's experience a 1-star rating. With that being said now I can continue with the actual review. One would assume that if the store gives an opening time, in this case 10:00 AM, that all of said stores employees would be ready, willing and able to assist the customers that would walk into the store at 10 AM. Not in this case. I was looking for a specific item, and didn't have difficulty locating the item that I was looking for. It was such a hassle trying to find someone who was wearing a Best Buy uniform to help me out.

For the most part the majority of everyone that I saw had headphones in their ears and didn't even bother making eye contact with me even though I was walking around a couple of them, clearly trying to get their attention to that I could be helped. So apparently I went to someone in the television department who pointed out to me someone in the camera department that I needed to speak to. After pointing out that female best buy worker, that worker (who was NOT Samantha) literally took a one second glance at me, walked away and disappeared never to come back.

I then became irritated at being bounced around to different departments only to ask a question about an item that I was told needs to be asked to the camera department, so I had made up my mind to leave and go to a Target retail location which is only a couple of minutes away from this location (which by the way I have never had any issues with getting help from their customer service). Just as I had made up my mind to leave, then enters the wonderful Samantha, who greets me and aska if there is anything that she can help me with. I explained to her the item that I was looking for and she found it within less than a minute.

No customer should be bounced around as if they're a hot potato.

Once again I would give this experience a 1-star rating, if it wasn't for Samantha's outstanding...

I debated on how many stars I should rate this store because of the policy they have for delivery but who helped me is gets the 5 stars! I ordered a laptop that was on sale to be delivered with the gift card I received from the previous laptop that was damaged. I thought to myself "wow great deal what could go wrong?". Well, the delivery is what could go wrong! Apparently with my membership I'm entitled to next day delivery BUT what they don't say is if the Shopper is too incompetent to complete a delivery it's returned back to the store and instead of making a second attempt or reaching out to the customer they automatically do a refund! Now thankfully I paid with a gift card and not a bank card because it would have took three to five business days to get a refund. So to my surprise as I'm getting off of work I'm reading the message seeing the refund seeing the mishap with the delivery so instead of being able to go home to enjoy this laptop with my daughter I had to come all the way to Best Buy which is where I met Hamza. He took the time to hear what happened and my complaints on how this policy is very inconvenient in many ways. With this policy, I can't imagine how many people get screwed! Now, at first I was upset because I didn't have the gift card with me and there was really no other choice but to go home and come back next with with the card BUT Hamza was able to Finingal the mishap and get me my laptop. I left a very happy woman! And because of Hamza i was able to keep my promis to my daughter and give her the laptop getting home! Corporate, I hope you know you have some good employees at this location who have great customer service! As far as your policy, you should really look into bettering you protocol in situations as this and require either the "shopper" to contact the customer or Implement a second attempt or even have customer service from Best Buy reach out to the customer before deciding on a refund and causing all of this inconvenience! Again these stars go to Hamza for going out of his way to help me...