Carver Federal Savings Bank — Local services in New York

How does the branch manager close the door in an older bankers face!!! So unprofessional! ITS 9AM AND THE WORKERS ARE STANDING OUTSIDE WITH THE BANKERS! How is possible the a branch supervisor comes to work at 9am and the bank opens at 9! What kind of services are you provided outside of taking up property for an actual qualified bank! THIS IS THE WORSE BANK OVER- if you need your money you won’t get it. If your

Horrible bank. Opened an account in December 2022 and didn’t get my debit card until Feb 2023. Finally received the card, go to the bank and no ATMs are working. Ofcourse I have to go home and get an ID to take out money face to face ! My money has been sitting in their bank for 2 months, they’ve invested and profited off my money and I don’t even have access to it! Not sure how the FDIC even allows this business to continue! I would close the account but it I’m sure it will take 2 months before they acknowledge it! Never had these issues with...

Idk where are these great star reviews are coming from. Granted, there are some amazing people that work at this place but there’s only so much they can do. This particular location; 90% of the time the one atm that’s available isn’t working and when the atm is working the door to the vestibule is “closed until further notice”. During the pandemic, THEY WERE THEE WORST. Most banks extended the withdrawal limit, they did not. Good luck getting your card to work. I’ve been using my card all week, cut to the weekend, it’s being declined multiple places. I called the fraud department and they said it’s working, no it’s not. I joined this institution because it’s supposed to be black owned, and I’m starting to think it is. When I joined in 2019, they didn’t have Apple Pay or Zelle. They aren’t my only bank so thank gos for that because I’ll be in a crazy...

This branch has NO CUSTOMER SERVICE! I had an appointment I was indeed late too but once there I sat there with NO ONES approach for 10mins until I just walked to find the Rep. Robert who literally said he just emailed me which he should of professionally called me or came out to see me sitting there but still sat me down to only entail all he’s following app. & cancel. This was the worse banking experience but I should’ve realized the lack of professionalism by Robert & the bank when I 1st made the appointment & never got a email as stated, I called back left a message for him to call me back because I didn’t think he got the correct email & never got a response until the CALL the evening before my actual appointment conveniently! THIS BRANCH & ROBERT RENNIS ARE UNPROFESSIONAL IN...