CubeSmart Self Storage of Brooklyn — Local services in New York

UPDATE: 09/10/25 Updating again after only 7 months: I received yet another notice in August that my rate would increase; this increase is again being imposed even before I have had the unit for a year! I wrote to the staff for more information (and help), particularly in light of our past exchange on this precise issue. Nicole responded quickly stating that while the amount of the increase could be refunded until my lease reached the one-year mark, I should expect rate increases going forward. She and Simone have again been super helpful. Nevertheless, this latest increase is going to be difficult to absorb, but I am not in position to move my things to another storage location at this time. I am essentially stuck. I find myself wondering again how others can continue to absorb repeated increases and manage the costs in the long term. I re-read online reviews by those with similar experiences – some of whom have deemed these rate hike practices abusive and exploitative. It is a shame because the staff is great and very professional, for which I am extremely appreciative. But I can only warn potential renters to take careful note. You may find yourself drawn in by the initial low prices, but once in, you will face rate hikes with no recourse. And you may find yourself trapped if you are not immediately able to afford the time, effort and cost to move out.

I have had no problems so far and the staff have been consistently helpful. However, I just rented my storage unit in late October and was informed by mail in late December (only a mere two months later), that the monthly rent would increase quite significantly - by $40 a month. The annual increase and cost will just be too prohibitive. In speaking to the staff, I was subsequently informed that I should expect a rate hike annually going forward. I wonder how long-term customers - similar to those that provided reviews on this site - are able to continue storage with this particular company at this location when these costs continue to increase by such amounts! Reading various online reviews, I see this seems to be a specific practice of this company. I am curious if others have had a similar experience? I will now have to find a more affordable option and move everything out - no easy feat for a single person with a young child.

UPDATE: the manager of the location contacted me personally. I was shocked that she did that and worked to resolve the issue entirely. Amazing customer service! Though now upon reflection, it makes me wonder how rate policies are set and implemented. But truly, the manager...

Evil. I must give them 1 star because of their ruthless, relentless, disgusting corporate policy of jacking the rent up, up, UP at every opportunity. They got me in with a low monthly rate. $125 or something like that. But they openly admitted that language in the contract gives the company the right to raise the rent after an initial period of a few months, at their discretion. So I asked when that might happen, and by how much? No answers, sorry, that's all we know. Well guess what? A few months goes by and, just like clockwork they raise it to $160. A year goes by and they raise it to $199. There's no reward for being a good customer who pays regularly. There's no concern for offending you and making you move out. They are a huge corporation with an army of MBA consultants and strategists and they've factored all that in. You have no voice, no say-so. There's no humanity here, just a cold pursuit of maximum profit until you break and move out, and they re-load with a new sucker. They understand exactly what the rate of attrition will be from raising rents on their customers, and they have decided that this is what works best for themselves and their shareholders. You will sit there for several years longer than you should, because it is such a colossal pain to deal with a storage unit full of things that must now be sorted and thrown out, or moved to a new place. They know this. It's cynical, but this business was designed with the singular mission of exploiting people. Providing a place to store things is merely incidental to that mission. If they could exploit you even more by selling toothpicks instead of providing storage units, they'd be in the toothpick business. CubeSmart is disgusting to...

CubeSmart's 900 Atlantic Avenue was the third storage location I tried in the process of my move, which ended up being hectic for a number of reasons. Senee Nash was super helpful from the start. She calmed me down immediately (who isn't frazzled on move day?!), helped me work through my existing reservation, and then speedily made a new reservation for me. She was very patient as I tried to decide which size space to take and took the time to show me each option available. We ended up moving until the last minute, but she was really nice about it and helped as much as she could. During a move wherein everything that could go wrong went wrong, Senee was a much needed, smiling, accommodating, helpful bright light. All of CubeSmart's staff have been lovely, on the phone and in person. I highly, highly recommend 900 Atlantic Avenue for excellent customer service, later hours, and general ease....