Park Sports Physical Therapy — Local services in New York

I worked with Boris Gilzon and Katie Wallner for rehab after a triangular fibrocartilage complex (TFCC) tear repair. To speak to the treatment I received and am still receiving, I will tell a bit of my experience with physical and occupational therapy. I am no stranger to rehabilitation. I assisted and attended a family member while he recovered from a spinal injury; burst fracture of the 2nd lumbar vertebrae. I was exposed early on to two types of therapists in this process, those that were well-trained therapists that went strictly by the book and those that were well-trained and thought outside the box. Important to have the latter because people are individuals and care should be suited to the individual nuances even if the injury is a similar one. The human body is unique in how it reacts individually to the trauma of injury. Because I advocated and sought for the best care and my family member worked very hard, he defied the prognosis. Instead of being an incomplete paraplegic bound to a wheelchair for life, he walks today with the aide of a single cane and is the subject of a study done by UAB (University of Alabama in Birmingham) Spain Rehabilitation, at that time one of seven model spinal injury centers in the country. The study showed how a man with the textbook diagnosis of not feeling or moving below the waist defied the odds through his strength of purpose coupled with the talent and skills of several incredible "think-outside-the box" skilled therapists. With this in mind, I sought a good surgeon, Dr. Enrique Monsanto, NY Methodist Hospital, and afterwards explored Brooklyn for a good hand therapist. Boris was my third attempt. The previous two were skilled but "go by the book" therapists and told me that people with my type of injury never recovered fully. Not the words to say to a woman who watched a miracle unfold due to the determination and hard work of a patient coupled with the skill and guidance of a strong team of surgeons, physical and occupational therapists, a woman who climbs mountains, and plays the mandolin. I needed my hand to function to its fullest capacity. Dr. Monsanto, Boris and Katie designed a program; adjusting it along the way as I recovered to keep my arm and shoulder in good shape well my wrist healed and slowly regained range of motion and strength. I still have a ways to go but I am getting there. Those of us working hard in therapy oftentimes do not see progress but it is occurring at minuscule levels. Finding a good surgeon and physical and occupational therapists set me on a good path of healing. I saw that with a five-year recovery of a spinal injured patient, and I see it now in my recovery with the aid and encouragement of my surgeon, Dr. Enrique Monsanto, Boris Gilzon, and Katie Wallner. I appreciate and am grateful for my...

I worked with several therapists. Drew and Matt were probably the two most hands on, pushes me approach that I was looking for. Theyre great and I recommend both of them. And the aid who helps Matt out is very kind and personable. She helped me with the manual tissue massage I really needed. Overall, they were just interested in seeing me get better.

But some of the other therapists aren't the most professional. If I was ever late, one therapist would tell me that's why I didnt get a massage. She could have easily had me do less exercises so as to leave time for an important part of my recovery. The first time that happened I remember feeling kinda humiliated after that. It felt like I was being shamed by a teacher.

Also, I felt like some therapists were outwardly whispering/side eyeing about patients. It's an open floor layout and everyone can see everyone. It happened more than once and it made me feel horrible. It feels clique-ish- an unapproachable vibe they have going on in the back with certain therapists. One of whom was the first therapist I worked with. So, despite having great experiences with two of the four therapists I worked with, at times it was very uncomfortable being there.

There are definitely great therapists here, and I'm sure many will have a good experience, but at times the environment is not a positive space when it comes to...

While my therapist was very nice and capable, I have to note about the lack of transparency and dishonest billing practices. I reached out to this facility before ever scheduling my first session, to make sure that they A) Took my insurance and B) to know what my ultimate costs would be. I was told each session would incur a $5 copay, and that my insurance covered a certain number of sessions.

After each of my first few appointments, I confirmed with the person at the desk that I did in fact only owe $5. It was the first time I'd had decent insurance, so I was very cautious and wary about knowing my costs. Each time, they told me that yes, I was paid up and good to go.

I stopped going there after several weeks as I felt my issue was improved. However, I then got a bill MONTHS later from them for over $500. I now have debt collectors hounding me for $600+--more than their initial bill. They say it's for a "doctor's fee." My question is, why were these fees never disclosed? When I repeatedly, repeatedly asked about my costs? And why not charge me when I was actively attending Park Sports Physical Therapy, when I would have had the opportunity to stop scheduling sessions had I known the actual price? It's wrong to treat people this way.

I'm not the only person who has experienced...