CVS — Local services in New York

When you google the location, it doesn’t show the pharmacy closes at 8pm, so my fault for arriving at the counter at 8:02pm, however, after explaining the situation of picking up medications for a 73-year old disabled veteran who was just discharged from the hospital after surgery, a manager inside the pharmacy turned to the cashier next to him and asked if she could take one more customer; she obliged and told me to wait at the door. After waiting at the door for 10 minutes, she walked out of the pharmacy, right past me. A minute later, the male manager exited the pharmacy and I asked if I should continue to wait there, and he said yes, that they would help me shortly. After waiting a while longer, the manager in the pharmacy insisted that no one told me they would help me, and it was now too late to get the meds. The meds were not transferable to another location since a controlled substance was involved. I spoke with the store manager who called the male manager and asked what happened, and he confirmed our interaction and the cashier saying she would take us and she told us where to wait. Both him and the store manager continuously apologized to me as the pharmacy manager refused to help. I switched my personal prescriptions to a different CVS location years ago after numerous problems with this location, but my elderly parents out of blind loyalty, have kept their business at the 73rd Ave location despite empty shelves, rude employees, endless lines, earlier than advertised closures, and catching overcharging on their receipts. This was straw that broke the camels back. On top of that, when I was finally able to reach someone at the hospital to send the prescription to a different location, I had to pay for them out-of-pocket; insurance couldn’t cover them again so soon because this location had not canceled the order despite...

They are understaffed and overworked over there.

My most recent review (March 2023) praised some of the pharmacy’s delivery service and bumped the rating from 3 stars to 5 stars. I’m dropping the rating back down. They still take way too long to pick up the phone. I don’t know if there’s a legitimate reason or what, but my physician shouldn’t have to hang up after 15 minutes of waiting over the phone because she has to see another patient.

My original review (sometime in late 2022) gave this CVS 3 stars for (former, I hope) issues regarding accessibility to the pharmacy over the phone. I can (used to)wait up to 45 minutes with no response. However, my review has changed since then.

It may be under new management, as the phone gets picked up almost instantaneously with minimal waiting, they resolved a delivery issue (a mistake on my part, not theirs) where my sorry a** left the doorbell muted by accident. I missed the first delivery, and they sent someone back over to deliver my medication!

I hope this kind of quality service continues, CVS made my day. (As of...

WORST experience at their pharmacy EVER if there is negative stars to be given it would be a -1 ⭐️! So disorganized and no logical pickup storage system. Every single time they have to hunt around the pharmacy to locate customer's prescriptions thus the long line and wait. The counter person doesn't help too by moving like molasses! Their favorite line when you go pick your prescriptions up from your doctor's visit is "we didn't get the prescription/s". One time I was given the run around after going there twice to pickup my prescription (was told being ordered and haven't arrive yet), the 3rd time I was told it is an OTC item and it is located at aisle blah blah blah!!!!!! I was told by the pharmacist one day that NY doesn't except Health First insurance anymore and have to change a different insurance policy!!! There are many other unpleasant experiences with this pharmacy!!! We are not limited as to where we can get our medicine and my friendly advice is STAY AWAY...