Diamonds International — Local services in New York

I am taking diamonds international to the BBB if I cannot get a resolution within the next 24 hours because I feel like you only care about your customers when the purchase is made and then treat them horribly and heartlessly with any concern thereafter.

Diamonds international is a horrible company with horrible customer service, they lie directly to your face saying they are selling you quality diamonds and jewelry in which will break or stones will fall out within 5-6 months. I purchased a ring from your company on May 23rd of this year, when we the store we were told by the sales woman that this was a 3.5 carat ring, when we got back on the ship because we purchased a few hours before we were leaving we looked at what she wrote on the paperwork and it said 1.95 carats, I was told there was a 30 return policy and when i contacted the company they said there was no such thing so i was blatantly lied to when I made my purchase it has now been sent back once because two weeks after having it the diamond cracked and now I received it back 2-3 weeks ago and now a diamond has fallen out. This is absolutely ridiculous! I want to fully return and receive a full refund on my diamond because this is a damaged/ defective diamond ring which i was denied and told only store credit could be given, in which MANY horrible reviews on the BBB customers were provided a full refund. I’m VERY aggravated and disappointed in this company and i have gone to the BBB. I have had to push my wedding back 2 times now because my ring was broken and then my ring was not received back in a timely manner so it did not make it back for my wedding. I have to now push back my wedding because diamonds are falling out. I need to get a full refund NOT...

⚠️ Public Warning for Tourists Buying Jewelry in the Caribbean My wife and I bought a $25,000 Rolex from Diamonds International in Saint Martin during a Royal Caribbean “Icon of the Seas” cruise. We trusted the staff completely — even took pictures with them. My wife asked the manager, Amit, if we could return the watch in the U.S. if there were any issues. He said yes, since they have stores in Orlando, Florida. After returning home to New York, we noticed a big red “Final Sale” stamp above my signature — something we weren’t made aware of. When I complained to the BBB, a representative named Ms. Caroline in Florida said she had a video showing the stamp but refused to share it or give contact info for their legal team, claiming they “don’t speak with customers.” I’ve now started legal action over this issue. 🚨 Be careful when buying expensive jewelry in the Caribbean. Always check your paperwork before signing and get any promises about...

If I could rate this place is zero I would! Purchased an item that was supposed to be 14 karat gold swapped to sterling silver and can’t get a resolution from them as the item has broken several times and they won’t stand by their product it’s not like I paid pennies I paid $950 for this item. The store was recommended by the ships shopping experts on Royal Caribbian. These are jewelers that are supposed to be able to complete an item before you leave the island was returned to us damaged and when we got to the next island we were told it would be repaired they did so much damage to it it will now needs to The solder to removed by laser this is how unexperienced their jewelry repair people are people save your money you can buy the same thing in the states or online! It’s too bad I and so many others had to learn the hard way stay away from diamonds...