Do it Best Hardware of Clinton Hill Benjamin Moore paint store — Local services in New York

My wife and I were in need of a Christmas Tree and this hardware store had a very nice display tree. We asked the advice of the employee if they had any trees that would look like that one for sale. He responded that one if the trees that they already had wrapped up was the same type of tree but would take some time to settle before it looked like the display one. Fast forward a week, the tree has lost most of its pine leaves and never "settled". We saw other ones that were not tied up that looked much better than this one turned out, but regretfully took the employee's advice that the one sold to us would look best. I have always had real trees for Christmas, so it’s not a case of not taking care of the tree. It was basically dead and raggedy to begin with. My wife went by today to ask for a replacement as the tree that was sold to us was unacceptable. The employee there asked: "so why didn't you bring it back?" She let him know that a store employee told us it would take time for the branches to come down to their settling state, which never happened. The employee replied, while his voice was getting louder and angered "Once you open it that’s it. Nothing we can do. The same way you bought it from us is the same way we bought it from the vendor." Basically, they sold us a tree with totally different information than what my wife said when she went back. They were two different employees to be clear, but still, the store scammed us and didn't offer any type of help. The worst $108.88 that...

My family purchased some small items from the owner of Do It Best. He gave us 1 that was the proper size and the rest that were similar but the wrong size and simply a different product. We had to return to the store to exchange it once we realized the problem. At that point he refused to straight exchange and wanted us to pay extra/more for the correct items. It was rather odd since the owner was the one who rang us up and handed us the wrong items in the first place. Ideal customer service would be to acknowledge you made a mistake, apologize, and hand the customer the new items rather than insist on extra payment and rely on "that's store policy" to rebuff...

Ordered on-line ten large bags of Coast-of-Maine Organic Soil Mix and, to save a couple of hundred dollars in shipping fees, I requested "Ship-to-Store", which is FREE! They said to expect it next Tuesday, but they arrived this Friday, four days EARLY! The store, at 900 Fulton Ave, Brooklyn, is very large, well stocked, clean & orderly, and the staff is professional, knowledgeable, helpful, and friendly. Picking up the order was quick & easy; they provided a cart to take it to the car. I will definitely be returning to thoroughly and leisurely peruse the store and all of what it has to offer. They, absolutely,...