Elite Day Spa — Local services in New York

Had a girls'weekend in NYC over Mother's Day and planned a spa day. We had booked a package deal which was supposed to include a massage, European facial, brown sugar body scrub, manicure and pedicure. It was a 4 hour package and all the details and included services were clearly listed on the website. The night before our spa day, we got an email saying that the nail tech had broken her wrist but they would include extra services to compensate for not being able to get our mani-pedis with our package.

We arrived at the spa and spoke with the person at the desk about what services we could add to replace the mani-pedis. We then found out that the brown sugar body scrub was not actually available because they don't have showers at the spa. They claimed that they were in a new location even though the address was the same as when we'd booked back in March. We were given the choice to add micro dermabrasion to our facials, and reflexology to our massages.

Our first clue that this place was a bad choice was the client before us spent 20 minutes arguing with the receptionist and owner about payment (a friend had paid online and the owner claimed the payment never went through even though the friend supposedly had a receipt). Our second clue was the massage therapist being 15 minutes late for our appointment.

The person who did my massage was clearly not trained in massage or reflexology. I go for regular massages at home and this one was just weird from beginning to end. They turned music on their phone and paused the massage every two to four minutes to skip ads on their phone. The massage was very sporadic and was like something I would have gotten from a boyfriend in high school. I had to ask for pillows under my hips because my lower back actually started to really hurt during the massage. The reflexology session was basically the person just rubbing my feet and occasionally pressing their nails into my arches. The facial was lovely and I was very happy with my results, but that's the only good thing I have to say about this experience.

I was finished last out of all of us and while I was having my facial, I could hear my friends arguing with the receptionist and on the phone with the owner. When I joined them, they had already paid for me and couldn't wait to get out of the place. It turned out that the only methods of payment were cash or Venmo, and I had been planning on paying with a credit card so they paid for mine and I paid them back later. They also tried to get a discount since none of us actually had a 4 hour experience...mine was the longest at 2 and a half hours...and three of our five services weren't available so we had to add things that none of us really wanted in the first place. We had tried to discuss a lesser payment/package when we arrived, but they insisted on adding more things to avoid having us pay less money. There was a list of services and their prices on a white board in the reception area, and my friends were using that to reference what our package should have included and the cost of equivalent services we received instead, and kept being told that those prices were incorrect. This was how the receptionist justified that we only received 4 services (massage, facial, reflexology, micro dermabrasion) and a 2 and a half hour experience instead of 5 services and a 4 hour experience. Basically their reason for refusing to charge us less was that the cost of the micro dermabrasion made up for what we couldn't get from our original package. When our travel agent found out about our experience, she contacted the owner to try to get a refund and the owner said no.

I would absolutely never use this spa again and I highly recommended avoiding it at all costs. The whole experience was weird and stressful, the people working there lacked basic social skills, were difficult to work with and just seemed like they just wanted our money regardless of what type of experience they...

Great spa, great massage, probably the best one I’ve been to in NYC. I’ve been to all sorts spas, and frankly, this one is top notch. Even while they are under renovation, they still do an amazing job and regardless, once they start giving you the deep tissue, you’ll see paradise. You won’t even realize the renovations.

4 surgeries, 10 years of bodybuilding, approaching my 40th birthday, I’m old and beat up. The deep tissue here is amazing. They also offer some unique treatment—something called an ayurvedic chakra fusion-whatever, I couldn’t pronounce it, but it is fantastic, worth the money, and def. a once in a lifetime experience. I know nothing about this stuff, but it had me like spaghetti when I was finished.

Finally, pedicures. My feet are terrible. The only attention they get are from my dog who licks them all day. They give amazing pedicures. Not only was the lady brave enough to touch these hoofs, which it was clear she earned her tip, but she made these talons look pretty decent.

Try it for yourself. I bet you...

Not only is Ariel the most amazing & pleasant woman I've come across in A LONG time, I instantly connected with her and felt like we've been friends forever, Ariel-Thank you for being such a phenomenal person. THEN I got my first facial in my life, and CARINA, was so patient, sweet and knowledgeable, we connected as well I hugged her like three times and I could cry from how happy I am with the entire experience truly you guys I am going through so much of my life and your kindness and professionalism was exactly what I didn't know I needed, I will be telling any and everybody who will listen they must go see you guys and for anybody who wants to know I got the entire package so for less than $400 you get the ultimate, unforgettable Spa experience AND a mani pedi! I couldn't ask for more I am beyond grateful for the love professionalism and phenomenal care that I was...