FDNY — Attraction in New York

RUDE STAFF and No Inclusion

Our son is 3 years old, and since he was a newborn, we've been seeing this station and always talked about going with our kid. Today, Sunday, August 3rd, 2025, was finally the day.

My son is autistic, and while he was inside, he was running and soaking everything in, the lights, sounds, colours, and the big fire truck! As the show was about to start, my wife spoke to a nice staff member who wanted to make sure our son was going to be okay with the sounds and visuals, and we said he wouldn't mind.

Then another staff member (an older lady) came around saying he could not be running or, if he could not sit still, he could not join the show. As my wife was trying to explain that he could be at the show but might make a couple of sounds, the staff lady said that he could not join the show because he could not be still, and also that he would not retain any information or learn anything because he is autistic. She literally said that because he is autistic, he was not going to get anything out of it.

So ignorant, rude, and with no sympathy at all. No inclusion or accommodations whatsoever. My son loves firetrucks, and whenever they pass by our house, he is always excited. We respect and appreciate our firefighters and all the work they do every day. We just wanted to take a day to show more about their job and station to our son, and this specific lady treated him this way, putting him aside and basically saying this is useless to him since he cannot process information like other kids.

She needs training and maybe needs to be a little more human and...

Do you have kids who think fire trucks are cool? Do you secretly want to be a firefighter? Do you want to learn about fire safety? Do you like supporting local institutions? Then you should visit.

Inside is: a fire truck, cut down to fit the space but fun to sit inside and see the different parts. A wall full of firefighting equipment and patches from various firefighting units. A room for fire safety demonstrations that looks like a burned out tenement. A gift shop with lots of toys and t shirts.

A visit on a weekday morning meant the space was blissfully empty and I spent about an hour and a half playing and perusing. The space is FREE and predominately does field trips to teach fire safety, so I would steer clear during school trips. The fire zone is run by retired firefighters and donations. Great for locals, tourists, and every kid who has ever marveled at a...

Visited this store today to buy t shirts for my kids while on holiday.. I’ve given it 2 stars due to the attitudes of the people working there.. The items for sale are great but as a uk fire fighter of 18 years I was disappointed to be met with staff who made us feel like it was a major inconvenience for us to be in the shop. The man on duty who was a serving firefighter was more interested in getting back on his phone than any general chat about his job. He may have been having a bad day but as a rep of the hugely respected fdny, a little inthusiasim would go a long way... even if fake. Really took the shine of my afternoon. I’ve met a few fdny this week and they...