Enterprise Rent-A-Car — Local services in New York

Stay away from this location! Day before the reservation they've called me to confirm the reservation. They said they wanted to make sure I get a class/mini-van I've booked. On the day of the reservation they've told me that the van is not available and they offered large SUV that can fit 7 people, so I agreed. On the spot, SUV was not big enough for 7 and they had a van available. So instead of arguing we took the SUV and split between it and our private car. After the rental, unpleasant surprise was waiting... They've charged me 50% more in compare to the reservation. Over the phone manager acknowledged that someone made a mistake and that it will be corrected. It's been a week now and nothing happened. I'm planning to visit them today... but I will never...

I reserved a small BMW or small Mercedes sedan. They gave me a large bulky SUV. They shrugged off the bait and switch. I had to take what they had in order to get to maryland. On time for an appointment. On the way , I called to arrange to return the car in maryland and make other arrangements I was told to call an 800 number. I did. after three attempts I got a person who said they would email me. They email would state if they IF THEY WOULD ALLOW a drop off elsewhere and How much extra they would charge me. After two days, it have...

the staff at this location were helpful and kind, but whoever (if anyone) they have that services the car must have the easiest job. received a car that had noticeable misalignment and a dying battery, as driving over 50+ mph would lead the car to vibrate and shake, and you couldn’t last more than five minutes using only the battery and listening to the radio. for the prices they charge it’s robbery to not actually give customers a serviced vehicle. i rent a car to leave the city, yet the only ones they have are...