Hana Nails and spa — Local services in New York

I was in desperate need of getting my nails done for a flight/trip but due to work i couldnt go to my regular place so I decided to try put hana. I need extension and sns(dip powder). The lady who did my nails was Kiki. She was rude, unprofessional and took 2 and half hours to do my nails which normally takes about an hr. I asked for a simple snowflake design and she tells me they have one person who does designs and she is not here. In my entire 30 yrs of being alive i have never heard of a nail salon that has one dedicated person to do nail designs... so imagine how amazed I was as this. She gets finished with my nails and when i asked her to please cut out the little pieces of cuticles on my fingers, she goes "what, where, i dont see any". It is now 3 days since i have gotten my nails done and 2 of them has cracked... im going back to get my nails fixed and after that will never return to this salon. I DO NOT...

Got powder gel. They moved my appointment time with no problem, got in and got sat right away, super nice ladies, was very gentle with everything (i started dozing off in the middle of the service, didnt even feel the electric nail file scraping my nails), was accommodating to my change of heart (initially made appointment for regular gel nails but in the middle of getting my cuticles done changed to powder) and I'm sure it was annoying but handled me professionally, very detailed but still quick. I have nothing bad to say. There were lots of services and colors to choose from and it was perfect and comfortable beginning to end. Also, I don't get my nails done ever (this was my second time in my life) and messed up one of the fingers before it dried 😭 and she fixed it no problem 😭😭 i would've charged me extra.. but honestly 10/10, would go back if I ever get my...

I had a very disappointing experience at this salon. During my visit, the manicurist and pedicurist spoke negatively about me in Chinese, assuming I wouldn’t understand. Unfortunately, I do speak and understand Chinese, and it was incredibly hurtful and unprofessional to hear their complaints and rude comments while they worked on me.

After the service, I calmly brought it to the attention of the manager, expecting at least an apology or some form of accountability. Instead, the manager refused to acknowledge the issue, and still charged me full price.

No customer should be made to feel disrespected, especially during a service they’re paying for. I would not recommend this salon to anyone who values basic courtesy and...