GNC — Local services in New York

Store #6425 Consultant: Charlie

If you see this kid (caucasian, 5’10-6’1, a little muscular frame) you might as well leave. I had 3 different altercations with him all resulting in me going to another gnc or vitamin shoppe to make my purchase. They followed as:

1. i had a $5 reward on my gnc account and i only wanted 3.99 isopure drink. I really didnt need anything else and the company should be happy im not spending that last free $1 but Charlie told me and i quote “you need to spend over $5 to use that coupon here in gnc 6425”. Me being a loyal customer since since 2013 and especially when the point system started in January of 2017 i know he was lying. I didnt want to argue with this child so I left and made my purchase in another store.
2. i came in for a specific flavored drink in the refrigerator after hearing good things about it. So I came in and went over to the refrigerator. I saw the flavor i wanted. As i went to take it out Charlie kept a eye on me and said “yeah thats not for sale i bought it for my self and left it in there for my self”. My point is if you dont want a customer to buy a product you claimed to purchase earlier, why would you leave it in the refrigerator? Like last time i left not wanting to argue and went to another store to make my purchase.
3. This time was the last time that i will step foot in this store. I came in for 2 bars. Guess who was working there Charlie. As I approached the register he gave me a nasty look. As i was approaching the register another customer asked for help. It was a simple question so i didnt mind waiting. I respect the fact him going over to help the customer because he did ask for help before i came over. But after the question was answered he stayed hoping to wait it out so i can leave. Well he did succeed. I left again not wanting to argue to another shop to make my purchase. At this point If you really hate your job that much you might as well quit or be fired for acting like that.

I hope he learns to respect all customers instead of the ones he chooses. Just know i dont think i will make another appearance in a gnc again especially...

I had bad experience at the 133-40 79 Street Linden Center GNC store #06425 today. I wanted to return a can of protein powder shake, and the cashier Gina told me that she cannot process returns. She continued on to say that only her manager can process returns and he/she will not be in the store until tomorrow morning, and that there's was nothing more she could do.

I tried to call the corporate office for assistance and there was no option to assist in this situation.

Thankfully I noticed another GNC. employee that was able to help.

Then he ran into problems processing my return. Their return system requires a drivers license to proceed, which is something I do not feel comfortable having my drivers license number in any database that can be hacked, more so since NY licenses are connected to my social security number. This is a very bad business practice. I understand that they need to validate the customer and the purchase, but I had a...

I walked in on 2/23/2017 on Wednesday morning around 11.45 am n it was a very bad costumer service i have ever seen in GNC...I bought supplements from manhattan worth 290$ like 8 products n i dnt like 2 products. I live in queens so i went to exchange in queens store, so there was some guy working so he told me that he cannot exchange the products from manhattan store n he was soo rude.. so i called customer care n they told me that i can exchange in any store, so i kept my phone on talking to custome care n went to talk again, custome care talked to the guy who was in the store n told to read the policy properly.. After that he exchanged my product.. how can he work without knowing the policy .. very bad customer service n rude... il never go to that store to buy anything.. i am a pro member of gnc.. i will cancel my membership n its better to buy from...