Chipotle Mexican Grill — Restaurant in New York

On September 12th at 9 PM, I went to this restaurant and ordered one burrito and one chicken bowl, as I always do. When it came time to pay, I was assisted by an employee named Jaidae. I used Apple Pay, and after tapping my phone, she told me my card was declined and asked me to try again. I did, but later, when I checked my bank app in the car, I realized I had been charged twice.

I immediately went back to the restaurant, showed the issue, and Jaidae assured me it was just an error and that the charge would be refunded within three days. Three days passed—nothing. I went back to the store three different times, and each time I was met with excuses and no real help: “come back tomorrow” or “call customer service.” Why should I have to call customer service to fix a mistake caused by an employee?

After the fifth time going back and getting nowhere, I finally called customer service myself. They asked me to provide my receipt and a detailed explanation, which I did. Hours later, I received their so-called resolution: because it had already been three weeks, they claimed they could not refund me. Instead, they said they had “given feedback to the store.” That was their answer.

Frustrated, I called my bank and disputed the charge directly, which should never have been necessary in the first place. After this sea of irresponsibility, indifference, and unprofessionalism, I’ve made up my mind—I will never step foot in this restaurant again. From the service, to the management, to customer support, every part of this experience was...

I brought my team here last week during the day and the energy was high, positive and welcoming… All imma say is that the infatuation phase is over 😂🤣 Today I Ordered plain chicken, beans, and lettuce. I really would have prefer more lettuce😒 (lol you can’t ever win with chipotle; it’s either more carbs than meat or the opposite)… Also… I was charged $18 for my meal… I just went to chipotle on Saturday in the Bronx and spent $12 for the same meal. I went back for the receipt and noticed they automatically charged me for extra chicken… I didn’t even receive extra chicken… is this a new store sales...

3 total visits. First two visits the fajita was always empty in the tray. My third visit this time I asked “how long would it take for the fajitas to be ready?” As I saw the cook making it in the back. The girl asked her cowork and the guy said “if it’s not there, tell them we don’t have it.” Right in front of me like I’m ignorant or something. Best part about this experience as I was paying, the fajitas was ready. The young lady was nice tho. She was trying to find out. It was the guy that was acting...