Heritage Center for Rehabilitation — Local services in New York

I highly recommend The Heritage Center for Rehabilitation. I had my dad at this center for 3+ months. The day he entered I was skeptical because we had not have good experiences with other nearby rehabilitations centers, however I can now say this place would be my first choice. First week there I met Flora who is in charge of administration. She was thorough and listened to all my questions and concerns. She not only reassured me this would be a good fit for my dad, she took the time to answer all my questions. I slowly started meeting the staff and each one was pleasant and helpful. Michelle the social worker is so helpful and really helped out with the process of finally getting him home. Michelle was essential in helping me get everything in place and ready to have him come home. Front desk was always pleasant and sweet, always smiling and made us feel comfortable. Going there everyday would seem like a chore for most but that was never the feeling I had because of how great they were from the moment you enter. The love and care didn't end at the Lobby, my dad was on the first floor and that is where the real magic is. my dad being more fluent in Spanish never felt any type of discrimination. He always said he felt welcomed and cared for. Leaving your loved one in the hands of others is always hard but not at the Heritage Center, it was great to always get an update if something happened and it was nice to be greeted by first name. More importantly my dad was always happy when I got there to see him every afternoon and would tell me all about his day at Therapy and how his favorite Nurse Chen was in and reminding him to drink his water. He would tell me about the recreation for the day with his friends and Shaneka even got him to play BINGO. His other buddy's as he called them (Abel and Waking) always made sure dad had his afternoon coffee. He would tell me about all his friends that help him get through his day easier such as Michelle, Benjamin, Frances, Roberto, William and many more whom I'm sure I am forgetting their names right now. I can't express how thankful and grateful I am to all the wonderful people at the Heritage Center that took great care of my dad and who made it possible for us to have my dad home. I highly recommend The Heritage...

I never imagined I’d have to write a review like this, but families deserve to know the truth. Placing my father at Heritage Rehabilitation Center was one of the most painful decisions we had to make but what followed was even worse.

From the beginning, communication was poor. We were promised regular updates and a care plan tailored to his needs. What we got were rushed phone calls, missed medication schedules, and blatant neglect. On multiple occasions, I found my father sitting in soiled clothing, clearly uncomfortable and humiliated. When I raised concerns, staff seemed indifferent or defensive, rarely offering a sincere apology or any plan to improve.

Meals were often late or unappetizing, and staff turnover was constant. Just when he started to trust a caregiver, they would be replaced. There was a lack of consistency, warmth, or the basic human dignity that every elderly person deserves.

What made this experience truly unbearable was the guilt I carried, knowing I had entrusted my father to a place that treated him like a chore rather than a person. He deteriorated emotionally far faster than expected—not just due to age, but because he felt forgotten and devalued.

We ultimately removed him from the facility and sought care elsewhere. That decision brought visible relief to my father and some peace to us.

To any family considering Heritage Rehabilitation Center, I urge you: ask tough questions, drop in unannounced, and trust your instincts. No one deserves the kind of neglect...

My mother was bamboozled into going here for rehab I wanted her to go to Boro Park Rehab across from Maimonides Hospital. She was supposed to be discharged at 12pm from hospital. I called Heritage at 2:50pm to find out if she was admitted. Spoke with admissions and was told she was not there yet. Called back at 6:45pm and found admissions to be closed. Called back again and finally found out that my mother had arrived by a nurse I could hardly understand. They did not call me to tell my 93 yr old mother was at their rehab. I called today to speak with someone about this oversight. They still have not returned my call. The last time my mother was here the place smelled of urine and the patients looked crusty * beds looked old. I doubt their will be any change in care despite the place supposedly looking better. The social worker would not let me talk to my mother so that I could clarify where she wanted to go, because my mom did not want to stay there. They preferred to fight with me than to have me speak directly with my mother about leaving the facility. They did not track down her missing back brace as it remained in the hospital or on ambulette. She had no brace on when I spoke with her. All they do is make excuses about one thing or another They say they don't know, but in the end nobody knows anything and they do nothing to make things better They only want the Medicare money. They are terrible here. DON'T SEND YOUR FAMILY HERE. Completely indifferent to the...