Industry Gymnastics — Local services in New York

I couldn't work remotely anymore and I couldn't drop my kid off for the class she signed up for. Their weekend classes were full. But I accepted a credit from them thinking I could use it on something else. I later found out that they won't allow me to use the credit for the weekend skill clinics, which would be the only classes that fit my schedule. It doesn't make any sense that a merchant would issue a credit that doesn't work on all of their products. That is not a credit then, is it?

They told me to use the credit for their camps or holiday daycare. I told them I couldn't use that because my kid would be spending holidays with family. They told me to just wait until next semester if there are spots open. There is also the possibility of us moving out of state next year, so I don't want to wait until next semester. At this point, I asked can I at least give this credit to my friend since I couldn't even use it. They said no. In all their responses, they cited that it is their policy to give no refund to be fair to everyone. They know I can't use this credit. Their policy is just a disguise for their tactic to force the parents to give up hundreds of dollars to fill the owner's pocket.

My daughter's dance classes, singing classes, art classes, and martial art classes were all at small businesses in LIC. Those same small businesses were all extremely helpful and understanding to allow me to switch my classes to the weekends. And in the circumstances that their weekend classes were full, they gladly provided a refund. Industry Gymnastic is a nightmare compared to them. They took hundreds of dollars from me and refuses to give it back. Please find a different school for your child. Do NOT go here. They are only nice and friendly when signing you up. Once they have your money, they really don't care about you. It is run like a greedy corporation with the fake front that they are a small business.

EDITED FOR RESPONSE TO THE OWNER: To the owner, please don't keep mentioning that you are a small business. You've already done that in previous emails to me. I am a mom who works hard to keep food on the table for my kids, but I don't bring that up constantly to you. Being a small business doesn't give you the right to take money from families without providing the service.

Can you please explain how your policy of refusing to refund in situations where credit cannot be applied is beneficial for anybody else except your business?

Regarding the skill clinic, the age is not an issue as you made it very clear that you won't allow credit to be used for it. So even if my child is 5 months older and becomes 5, you will bend the policy to allow me to use the credit for it? Please explain, how the policy benefits your customers when you refuse to even allow me to let my friend use this credit since you won't let me use it due to age. Your policy benefits you and only...

My daughter just finished her first full year (3 semesters) at Industry. I was blown away at the spring showcase! I had no idea the level of strength, balance, coordination, and confidence that these classes were teaching my daughter. I thought they were just like jumping on trampolines and walking the balance beam, but oh my gosh it's so much more than that! My daughter LOVES gymnastics and looks forward to Gym day each week; she loves Coach Jackie who is so fun, positive, loving, reinforcing and challenging at the same time.

My son also took the Cubs classes with Coach Joe and we had an awesome experience there, too. Perfect for early gross motor development and those kids like mine who love to climb, dangle and swing on everything. It's a safe and structured place to do just that, so that he's more confidently mobile in the real world, without squishy mats below. Wish we'd returned for this year but I snoozed on it and spots are really tough to get. We'll try again for next year.

It is worth mentioning that spots go like hotcakes, and the gym's policies are on the stricter side so you just gotta know that going in. They run multiple classes at once in order to meet demand as much as they can in a relatively small space (and they do it really well), so their rules are rules for a reason.

I now view the IG classes as essential for my kids' development. In an urban world where our kids mostly walk on flat sidewalks and floors, it's the exact kind of vestibular inputs that I know is so important for kids. I also love that their environment is so inclusive and...

My 7 yo son has been attending Industry Gymnastics and we're very fortunate to have this facility in our neighborhood. He's done classes for 3 years now, summer camp, and some clinics or day camps. His different coaches (Tony, Jackie, DJ and Tyler) have always been supportive - so, special thanks to them ! We're very excited for him to move up to Jaguars in the Fall. We let him choose every single session if he wants to continue, and he has never hesitated to say yes.

I have also done the baby classes with my youngest and it was really sweet and fun (coach Maria era!). I can't wait for my daughter to be old enough to join back in Saturday classes, as these start at 3.

Signup can be a bit stressful as there are more families interested than spots, especially on Saturdays, but we've succeeded every year since we wanted to enroll, by being quick and efficient at Registration start time. It also gets easier as the kids grow up. And of course, the registration priority during the year is key, making it smooth and easy 2/3 of the time. During camps, the recent addition of aftercare until 5 pm has been a nice option.

They're very responsive in case of anything needed. Last but not least, I particularly like their inclusiveness and positive messages, it's great to expose our kids to these early on and I'm glad they do that. Long live Industry...