Jos A. Bank — Local services in New York

My husband and his grooman rented tuxedos for our wedding upon advice from a third party. The lookbook they showed us when we visited the store looked great. The tuxedo we selected from the picture was a tailored and trendy cut. We were looking specifically for this style. Fast forward to a few weeks later- my husband and groomsman tried on the tuxedo, and they both appeared to be looser fitting than the picture. They gave off a "boxy" appearance, and looked a little old-school. When this was brought to the attention of the rental manager she informed us that "you'll never get a tailored fit when you rent a tuxedo". I wish we had been given this information before we paid over for both tuxedos.

Although our wedding was fabulous, and everyone looked amazing, I do wish we had consulted with my husband's best man. He had informed us he was going to buy his tuxedo. Initially when we heard this, we assumed the price would be exorbitant, but it was the contrary. The best-man paid around $250. He looked so sharp in his tux that day. It was tailored to the tee; James Bond style. If we had known, we would have paid an extra $150 to achieve the look we wanted.

In addition to the disappointing outcome, the customer experience was unsatisfactory. There are a few friendly and helping associates, but the ones who assisted my husband did not demonstrate exemplary or even mediocre customer service. There are not enough dressing rooms, and it also seems there are not enough associates who are in the "rental department", so the wait was long to be waited on. The general vibe from most of the associates was negative. There was one incident where an associates tone and bass in his voice was at an unprofessional level. That instance in particular was embarrassing because my husband's groomsmen were visiting from another country. It's unfortunte that they had to experience that level of rudeness on their first retail...

I like JAB clothes but this store is truly awful. I work a few blocks away from this store, and stopped in one day with a pair of pants that I had to return. Like many returns these days, I had worn it a few times but it was still covered under the return policy, and I wanted to because the quality of this pair was not up to snuff, which I only realized after wearing it. My approval was returned online, and I thought I would save some carbon emissions by returning it at the store a few weeks ago, which was encouraged in the email, plus I thought I might shop for something more to my liking. I am the type of person who, if I get good and hassle-free customer service, I have no problem spending quite a bit in the long run, which is why most modern American retailers have implemented hassle-free policies.

The individual at the counter in this store, a heavyset, balding, 3/4 aged gent in a canary yellow shirt, proceeded to give me a long and offensive lecture about how worn items "really should not be returned" and otherwise be derogatory, after which I left, because nobody has time for that. I do not remotely present as a vagrant or otherwise unsavory character, so I suspect there may have been a racial element here. Maybe not, but it's hard to understand why I encountered such rudeness for a routine transaction when I am a very polite, well-dressed and soft-spoken person.

All corporate was able to offer me was the same return via mail-in, which is an option I always had anyway, and did not in any way compensate for my extremely rude experience. This is a shame, because I like to patronize US businesses, and since I do not feel comfortable in this shop again, I have turned to Charles Tyrwhitt in the meantime, arguably JAB's biggest competitor in this...

I visited the store today, November 11 around 11.30am because I had to return an item, which I bought on the internet (was too big, and it looked different online).

I have to say I didn't feel very welcome. Instead of just returning the item, they asked me to go upstairs to try for another one. This was obviously , a very good idea and I have nothing to complain about. However being upstairs with an older employee (i did not memorize the name), he was very pushy to exchange my item for an in-store item. I felt very uncomfortable.

First of all we tried a 41R Slim and he said it was perfect, but i wanted to try an 40R Slim as well. So he gave me a 40R Slim and since I wore a pullover I asked for a shirt. Then he told me he doesn't have, and I am a "worrier" because it doesn't make a difference. How rude - it clearly makes a difference (sleeves, pullover is thicker etc. - I am very picky with this)!!! Later he gave me a shirt and I was happy to see that 40R Slim is the right fit for me. The sport code was grey (with small blue stripes). Since I was looking for a blue sport coat, I wanted to check their 40R Slim offer. The employee then said "ah now you don't like to color?" and "the blazer is blue - you don't see the stripes?" ... the way he said it was very patronizing - like I just cause additional work for them. Once again very rude. So he showed me the items in 41R slim and said unfortunately they don't have a lot for me ...I ended up going downstairs again to get my money back - I had enough.

What a shame, I like the store and their offer, but the employee's attitude is just...