Mocha Burger - Times Square — Restaurant in New York

I recently had the misfortune of dining at Mocha Burger LUX, and I feel compelled to share my utterly disappointing experience. From start to finish, the experience was a masterclass in poor service, leaving me with a bitter taste that no amount of seasoning could rectify.

To begin with, the staff seemed utterly indifferent to the concept of hospitality. The hostess appeared as though she would rather be anywhere else but greeting customers. Her lackadaisical attitude set the tone for the experience, foreshadowing the level of service that awaited us.

Once seated, it became abundantly clear that the waitstaff were more adept at avoiding eye contact than fulfilling basic requests. It was as if our table was invisible, and our requests for simple things like water and menus were met with prolonged silences and vacant stares. It's worth noting that our waiter seemed more interested in chatting with colleagues than attending to the needs of the paying customers.

The pinnacle of our dining nightmare, however, came with the arrival of our food—or rather, the lack thereof. Our orders were not only incorrect, but the dishes that did arrive resembled a culinary crime scene more than the carefully crafted plates promised on the menu. It was evident that the kitchen staff were either grossly incompetent or simply didn't care about the quality of the food they were sending out.

Attempting to flag down anyone for assistance proved to be a futile exercise, as the waitstaff appeared to have collectively decided that customer satisfaction was an optional part of their job description. It's astonishing how a restaurant can operate with such a blatant disregard for the basic principles of service.

In the end, what could have been a pleasant evening turned into a regrettable ordeal. The only thing more disappointing than the food and service was the apparent lack of concern from the management, who remained conspicuously absent throughout our ordeal.

I cannot, in good conscience, recommend Mocha Burger LUX to anyone seeking an enjoyable dining experience. Save yourself the frustration and look elsewhere for a restaurant that values its patrons and takes pride in delivering a quality...

Aas there yesterday very disappointing, the service needs major improvements!

The ambience is nice, tables and dishes are clean.

First of all its a little too dark very hard to see the menu, but when they sing happy birthday the make it bright, but as soon as as the song stops they make it back dark.

The music is very loud, kinda hard to have a conversation with someone when the music is so loud, and when there is a birthday they make it even louder which is very annoying.

We did not make reservations, we walked and the place wasn't full and they gave us a table right away, but the didn't give us menus and we waited 15 minutes for a waiter to bring us the menus. they had a lot of staff walking around doing nothing.

After they cleaned the table from the appetizer i asked the waiter for the drinks that we ordered he said he never put in the order. and we waited anther 10 minuets just for drinks. which was not good at all!

After waiting 50 minutes (!!) for the main we asked our waiter where our food is, he said he is going to check in the kitchen and we are still waiting for him to come back to our table and give us a update so after waiting another 15 minutes we asked someone and he said he is the manager where our food is he came back saying that its coming shortly.

When we asked our waiter for the check, instead of coming back to us with the check he went upstairs to sing happy birthday to a different table, and we waited 10 minutes just to leave.

Now when i am looking over the bill i see that they charged us for something that we didn't order.

To summarize, Ambiance - nice Food - ok Drinks - not good Service - Needs major improvements Prices - charged for something we...

I recently had the pleasure of dining at this exquisite kosher burger restaurant, and I must say, it was an absolute delight. From the moment I stepped in, the ambiance exuded elegance, with its tasteful decor and comfortable seating.

For starters, I opted for the kale salad with sweet potatoes. The salad was a refreshing blend of crisp kale leaves, perfectly roasted sweet potatoes, crunchy cabbage and a delightful dressing that complemented the flavors beautifully. The combination of earthy greens and the subtle sweetness of the potatoes created a harmonious balance, making it a delightful choice.

Now, let's talk about the highlight of the meal—the brisket burger. This culinary masterpiece surpassed all expectations. The brisket patty was impeccably cooked, juicy, and packed with rich, savory flavors. Each bite was a delightful journey for the taste buds. The burger was perfectly accompanied by a side of coleslaw, which added a refreshing crunch and tangy twist to the overall experience.

The attention to detail in every aspect of the meal was evident, from the quality of ingredients to the presentation. The service was impeccable, with the staff being attentive and knowledgeable about the menu.

Overall, dining at this luxury kosher burger restaurant was an exceptional experience. It combines the indulgence of a high-end dining establishment with the comfort and satisfaction of classic burgers. Whether you're a kosher food enthusiast or simply looking for an extraordinary culinary adventure, this restaurant is a must-visit. Prepare yourself for a memorable gastronomic journey that will leave you...