Kiki's Pet Spa & Boutique — Local services in New York

Worst grooming experience I've had in 10 years! Negative stars would be more accurate.

I recently moved to the neighborhood and was hopeful to find an experienced groomer within walking distance. I regret not checking Yelp reviews, and only reading Google reviews, before booking my appointment.

Upon entering (what looks like a run-down, empty storage room, broken front window and all) my two dogs and I were prompted to walk 'on the bags only' due to freshly stained flooring, which was still very sticky and not appropriate for an area with pets of any kind. The girl who was at the desk was the most positive part of this experience because she actually seemed nice and asked questions about the cuts I wanted and made sure she had my phone number written down. She estimated the grooming should take 3 hours and that someone would call me 20 min before the dogs were finished so I could promptly pick them up.

...Four and a half hours later I CALLED THE SHOP to get an ETA on when my dogs would be ready for pick up and was told that 'someone was supposed to have called me', and that they'd been ready for a while. Not a major deal, but inconvenient non-the-less.

When I arrived for pick-up I offered to go into the grooming area to harness my dogs because there were no longer bags to walk on and the stained floor was fully-exposed. In this room there appeared to be feces stains on the floor, a watery mixture in some areas (bleach or cleaner), and construction materials scattered about. After dressing the dogs, because I couldn't put them down indoors, I had to take them outside (in 28* weather) before I could make my payment. I handed my credit card over, waited a solid 5 minutes in the cold, and was then told either my card wouldn't go through or the system was down. Rather than standing outside for another who knows how long, I asked if we could get a bag to stand on while we waited inside for a resolution. I was not shy about my complaints up to this point and was met with excuses and a self-pity attitude, from who I can only assume is the owner.

While I was waiting for my card info to be relayed over the phone so another location could charge it, I noticed the cuts on both dogs were choppy and poorly done. Both had uneven cut lines, and one had a deep gash in the fur of his front leg. I genuinely believe I could have done a better job myself. The woman's attitude only got worse when I told her I didn't want her to fix the mistakes and would rather cut my losses and be on my way. After some banter back and forth she shoved my card at me and told me I didn't need to pay for anything.

This was all-around one of the poorest displays of business ownership I've ever seen. Bad facilities, even worse grooming, and embarrassingly awful customer service.

Notice how there are no real photos posted by the groomers or clients -...

First let me say I live all the way in the BRONX and come all the way for GREAT SERVICE for my fur baby and that’s Kiki’s Pet Spa & Boutique in BROOKLYN. This place is amazing I couldn’t ask for a better groomer (GABY) for my fur baby Brownie. Brownie is my family and they treat your fur baby like they part of their family. The lady in the front is polite and professional she was straight to the point question medical concerns etc. Before I use to go to Petco and had to deal with cuts and bruises never this type of treatment. I never got what I requested which was a low cut poodle look but when I switch to Gaby the groomer and this location I been happy with my results she is amazing the pictures I display can clearly show her work. Thank you guys ya are awesome! If you looking for great grooming experience hit up Gaby or the location you won’t be...

Rude PM employee not capable of basic communication?

I picked up dogs from Elsa this evening and asked a simple question. She didn't seem to understand so I clarified my question and was told I have an attitude and had the door closed in my face. My simple y/n question: does the day care record whether a dog went #2? Not an unusual piece of information to request when I leave an animal in your care for 8 hours. As a dog walker & nanny, I am asked to provide this kind information all the time. No need to be nasty because you dgaf and are eager to close up...