Merrick Blvd Animal Hospital — Local services in New York

First off out of 5 visits for a common ear infection my initial visit was pleasant. They did what was expected and put medication in my dogs ear, and yes they were very nice “well the receptionist that’s not there anymore was” 3 weeks later it came back in other ear took him back and they put medication. 3 weeks later it went right back to the other ear and then I was told by the son “well that just happens and maybe I should stop using cleaning products or scented candles”. I called again because he is now in horrible pain you can hear liquid in his ear and the daughter who must answer the phones the tells me upon making an appointment for yesterday that it must be my fault because the first time I did not come in the exact time frame specified which happened once. But the ear infection went from ear to ear to ear. He received 7 doeses of medication how many times does he have to get the medication for them to get it right. I called the to tell them i couldn’t get there because I was stuck in traffic yesterday and was put on hold for 20 min then the son picked up after 5 call backs and I was told they are very busy and they don’t have time to talk to me. They truly display no EMPATHY for their...

IF YOU LOVE YOUR PETS AVOID GOING HERE. THIS PLACE SHOULD BE SHUT DOWN AND INVESTIGATED!!!!! This review is long overdue, if i can give this place 0 stars I would for their negligence and not taking responsibility for the death of our cat Felicity who died on July 11, 2018. Our young healthy cat died in the hands of one of their irresponsible Vets. Our cat Felicity died of septic shock last month because the Vet who was suppose to treat her constipation decided to cut inside her colon because he "thought" he saw a polyp and ended up tearing and damaging her colon. He did not tell us what he was going to do and we would have definitely not given him permission for him to that. We ended up paying 400 dollars for the visit and even worse we had to rush Felicity to an emergency animal clinic so they can perform surgery to repair the colon. The surgery costed 10,000+ and she ended up dying. The Manager of the Animal Hospital never called to apologize nor offer to repay us for the cost of the expense. We lost our cat who meant the world to us and over 10,000 in less than 24 hours. Felicity meant so much to us...

I have my dog boarded on Tuesday, August 15, 2017. Upon pick up on Monday August 21, 2017, she was being returned to me with the smell of feces on her body. Also a sore on her ear that appears to bite .The son of the facility show no compassion whatsoever. He took her in the back wiped her with a rag and poured perfumed on her to cover the smell. I was so upset I started crying then he offered me credit toward a wash medicine for her ear. This was totally unacceptable to me I have my dog in a facility that supposed to be taking Her only for her to be returned to me in an unsatisfactory condition and also injured. My dog is well taken care of and when I leave her in the care of someone else I expect that she will be returned to me in that same condition. I will never bring her back for boarding again over the years I have been bringing her there for check ups and also boring but this shows that i'll personnel caring and she deserves better than this kind...