Mount Sinai Morningside — Local services in New York

I'm not really into writing reviews. I'm not looking to bash, vent, or anything like that. I'm writing this because people need to hear what happened, and hopefully things will change and save someone's life.

I woke up at 5am with nausea, vomiting, and severe abdominal pain. By "severe" I mean it was the worst pain I'd ever felt in my life (made my two bouts with food poisoning seems like child's play). The pain was so severe I couldn't even move to pick up the phone. My roommate called an ambulance, and I was taken to St Luke's.

Upon arrival I was severely dehydrated, and it took them around 45 minutes to get an IV into me. At this point the doctor came over and poked around on my stomach asking if it hurt. I told her it hurt all over. I also told her that my family had a history of kidney stones, and I asked her if that's what I was experiencing. She said "no, you'd have lower back pain, so it's probably just a GI bug."

Then it was like the entire staff disappeared. My roommate walked around the ER trying to find someone to help me out only to find the doctor sitting back chatting away with the rest of the staff. It took them another 45 minutes to get medication for my vomiting and stomach pain. The nurse apologized and told me they were restocking the supply room and that's why the meds took so long. He gave me zofran (for the vomiting), viscous lidocane (numbing agent that would numb my stomach pain), and an antacid. In about 10 minutes I had vomited up all the meds that they gave me, and it did nothing for my pain.

In a few hours the pain began to subside, and so I called my sister who works as a Physician's Assistant. She told me to request blood work and a CAT scan to help with the diagnosis. She said that the blood work was something they should have done the moment I walked into the door.

The doctor came back over, and I request blood work and possibly a CAT scan, and she literally said "There's no point in doing that. The test results won't tell me anything." At this point I was feeling better, and I didn't want to argue, so I signed my discharge papers, and went back home. I was diagnosed with a gastro-virus and was told that the worst of it had passed.

The next morning I woke up, and the pain was even worse, so I called 911 again, and this time when the ambulance came, I requested to go to Mt Siani. They took great care of me, and did a PROPER battery of tests including bloodwork, a CAT scan, and a urine sample, and diagnosed me with kidney stones and gave me proper medication for it.

When a patient EXPLICITLY says that his family has a history of kidney stones, and would like to have tests run on it, MAYBE it's a good idea to actually run some tests so you don't misdiagnose the ailment. Had they of given me blood work and a CAT scan they would have seen the kidney stone, and I would have gotten proper medication for it, and I probably wouldn't have been in the emergency room the next day.

I am the most forgiving person in the world when it comes to mistakes. Had they of run the proper test and just not seen it, I wouldn't have been that upset about it. Mistakes happen and sometimes people just overlook things. But this is a textbook definition of medical malpractice. To not perform basic tests to diagnose the problem is outright laziness, and I was fortunate that it was only kidney stones and not a life threatening disease (like appendicitis or pancreatic cancer). This is a HOSPITAL. People's lives are at stake, and one day they're going to do this when someone has a serious condition and someone's going to die because of it.

I hope someone in charge reads this, and make this hospital get their act together.

On a positive note, I should mention that my nurse "Dennis" did an incredible job. He was hard working, and gave me as much attention...

mixed sentiments. i work medically in an emergency room and recently ems began moving patients to hospitals which weren’t their facility of choice, because there closer to where the patient is located. My father was very sick when he entered here and will leave with his life. for that i am grateful. however, i have been around medically for a long time, and overall i have never seen someone continue to get lasix as they went into significant renal failure. i had challenge them in the icu before they stopped the lasix. when my dad was in the icu, i came into his room and found him with a really high blood pressure , and when i asked his nurse i was told that nurse had told the medical team that was rounding three times and they had done nothing to lower the pressure - this is after my father’s feeding tube had been too high and his feeding was stopped and he was founded oxygen starved several hours prior. no x-ray had been done , his blood pressure hadn’t been medicated - for three hours- with a medical team just rounding and not assisting him at all. I had not become uncivil to get any service for him. this was two days after i was told he might go into respiratory failure and need to be reintubated, with the question asked essentially if i would just be willing to let him die (since he was so old and had been in the hospital so long and the hospital of course was no longer making money on his care as his insurance was maxed out… my opinion only by i still will share it). so essentially they didn’t know how to help him, made me question with them if i wanted to end his life, and he still survived. when i tried to tras get him elsewhere because i didn’t trust the care he was receiving, i was trapped here because he was too sick to go elsewhere and no other facility would take him. literary trapped.

my dad came into the hospital wearing a gold necklace which had been about his neck for more than fifty years with religious meaning. i noticed one day when he was in the icu i didn’t see it. i thought maybe it was taken into property. i was so traumatized by trying to advocate to save his life i didn't have time to care between dealing with his sickness and my demented mother. then today i realized the necklace had been stolen. so some transporter or tech or maybe a nurse or doctor, who knows, when my father was on his death bed quite literally and completely vulnerable, a hospital employee took a spiritual family heir look from around his defenseless neck. i am so disappointed in the institution in all the ways i have indicated. and still it won’t matter at all. but at least somone working at the hospital without self discipline, self respect , or decency made a three thousand dollar bank out at the pawn shop.

just one more disgruntled review that gives a nurse administrator in the hospital a mandate to crack a whip on overworked staff. same as at my facility. never ending cycle for hospitals that should be closed.

when we come into the hospital at first it was like fort knox to enter, with no visiting after 9pm. nyu will let you in 24/7- here you’re made to feel like they did you some extreme favor to see somone critically ill. for someone like me who works that makes all the difference. i cannot believe this place functions this way it’s like being in the twilight zone.

eventually this wasn’t as much as issue but it is made unnecessarily hard here to get in to see a dying family member. the condition physically of the facility looks like a mixture of construction between 30 and fifty years old. and yet we were forced to get care here. so to the interested hospital administrator that reads this, my name is Max Schwartzman and my contact information is in the medical record of my...

Update 8/12/2022 Mom is still in hospital recovering, no one is rushing her home, complete opposite of mount sinai, i have not received a call back , after calling , emailing , and updating this review they send you auto pre made messages. Hospital is horrible UPDATE 8/1/2022 I CALLED PATIENT RELATIONS GAVE THEM THE DETAILS AND I ALSO FILLED OUT THE REQUESTED INFORMATION MOUNT SINAI ASKED FOR BELOW MY REVIEW , BUT DIDNT GET CALL BACK. NO FOLLOW UP. MOM STILL IN HOSPITAL. THEY REPLY TO REVIEWS SO THE PUBLIC THINKS THEY ARE TRYING TO RESOLVE BUT NO ONE FOLLOWED UP.

If I can give them zero stars I would. I am writing in regards to my mother who was under your care for 12 days. I am very disappointed with the treatment my mother received. She was there for 12 days and discharged too soon. We had to rush her back to hospital via ambulance. Where they ended up having to pull over and bag her because she was full of fluid. She was retaining water and couldn’t breath.

They discharged her on a Saturday. We asked if she could stay till Monday. We didn't feel like she was well enough to come home. They made us wait two hours for oxygen tank that never came, than the doctor and nurse wanted us to sign a paper that we didn't want to wait for oxygen, which we decline because we did wait for 2 hours. By Monday night she was back in the hospital at St .John’s Hospital In Yonkers. They are treating her with lasix, which is bringing down the swelling in her hands, feet and legs. That are also giving her antibiotics for a flesh wound that happened in your care that was untreated and undocumented on her discharge papers.

The doctors at your hospital are good but some of the nurses are horrible and medical assistants made her feel like she was a burden and made us feel uneasy to the point we tried to be in the room with her as much as possible. Your Staff has no compassion, no empathy, they do not know how to make patients and their family feel better.

We understand that healthcare workers have been through a lot and there’s a shortage of healthcare workers but if you’re gonna show up to work you need to have some sympathy and empathy and treat people like human beings not just like another body or chart. She is my mother, grandmother and great mother, your hospital took away her dignity with her begging for help, when no one would answer the call button.

My mom left the hospital with a wound on her like from the catheter. They sent her home with petroleum jelly instead of Neosporin; it's not even noted on her discharge papers that she has a wound. It is infected and being treated with antibiotics as we speak. They should have called in a script for that, knowing she is diabetic.

It is my understanding this hospital was under new management but it is clearly lacking empathy and training. In school they teach you medicine and discuss bedside manners, you need to address the bedside manners of 10 floor 8 floor and 7th floor . Three rooms and the treat was no better. Your staff needs to feel appreciated so they can take care of the patients, It is really sad that she was treated like a transaction and not...