Nissan of Staten Island — Local services in New York

After writing my FIRST review, I was scolded to “take it down until I exhausted all avenues” by Dan, the manager because the negative review hurts their rating.

I took it down because I wanted my problem rectified. I should’ve never removed the review without getting the problem fixed. I’m glad I screen shot the review so I can repost it with my latest experience.

After being sent to the service center by Dan, the manager, who assured me everything would be fine and I had nothing to worry about to get the car detailed - only be told that “the detail guy isn’t in today”. When I contacted Dan, he apologized, “thought the guy would be in” (very unprofessional to send someone anywhere without calling first. Do you go anywhere without calling ahead?). I write the review Thursday, Friday I call and Dan tells me how wrong I am for writing a nasty review. I asked him if it was nasty, or my exact experience with you? He then tells me it was truthful, he is sorry but please remove the review so he can help me. I agree, because I just want my car cleaned as promised. He tells me to “call back Tuesday, enjoy the weekend because he doesn’t feel comfortable sending me back to the service center because he doesn’t have faith in his team to get my car cleaned, as we saw from the previous experience.” And because of that, he will contact a professional detail team/car wash to get the car cleaned as promised when I bought the car. When Christiano was selling me the car, I told him about a smell. I was told by Christiano that the car will detailed by the service center and I had nothing to worry about. When I came to pick it up, 5/19/2021 - it never was. (Pictures below) Tuesday 6/1/2021, I went to the dealership so I can a direct answer as to when my car will be cleaned. I asked Dan to step outside and sit in the car so he can understand my frustration. He tells me he can not smell, and laughs at the steering wheel “ohh I don’t know if anyone can get that”. He then tells me, he has never had his car detailed before - so he really doesn’t know what a car detail even looks like. He then tries to reassure me again, “they have my back” nothing to worry about. He’ll call me back that afternoon with an appointment to get my car cleaned. That was Tuesday 6/1/2021. Dan has not gotten back to me about anything. In fact there was an unauthorized charge from Nissan totaling $115! (Pictures below) Which is why I am re-writing the review with the review I was scolded at to take down.

BEWARE OF NISSAN of STATEN ISLAND. You will be “hit on”, texted at inappropriate hours of the night, become a victim of gaslighting, scolded at because you wrote your experience as a review, unfulfilled promises, and then because they have your debit info on file - THEY WILL CHARGE YOUR CARD, for services unknown - WITHOUT AUTHORIZATION - Which is against the law in the State of New York.

I’ve already called the bank, but they said give Nissan a chance to reverse the charges. What am I being charged for? How dare they charge me without my knowledge/permission?

Better yet - how and why is my card being charged - but my CAR - it’s still FILTHY? Dan has never reached out about the appointment for getting my car cleaned - but he’s in the office making unauthorized charges? What game is really going on here?

Maybe if I went on a date with Christiano, or “played nice” with Dan, I’d be treated like the “valuable customer” I was told I was when I bought the car.

DO NOT GO TO NISSAN OF STATEN ISLAND IF YOU ARE A WOMAN!!! You will be taken ADVANTAGE OF!!!

**EDIT - I was charged because of a parking ticket. I do not remember authorizing something like that in the event of a ticket or remember the ticket - but if it is my parking ticket - ok. I’m glad THAT’S taken care of at least, amiright?

Now, I’m being told they are “working diligently to get an appt for the car detail, and today-was a rainy day so the detail shops weren’t open but they left several messages and they (Nissan) will contact me soon with an appointment to (finally) get the...

Well, Lets see where to start. I scheduled an appointment for a recall. I purposely made a 715 am appointment since I was told that the work would take approximately 2-3 hours. Well I didnt get my car back for three days. Nissan was kind enough to supply me with a loaner car for the second to third day. But that left me having to borrow a car to get to work the first day. Then after picking my car up I was told that I needed 3300 dollars with of additional service. I needed to have my front lower control arms replaced. They were cracked and had rot. I needed to have my rear bakes, rotors and pads replaced since they were low and that my front end of my car seemed bouncy and that the front struts and springs needed to be replaced. In addition to an alignment, and fluid flushes for my radiator and brakes.. Also recommended was an efi diagnostic test. This all totaled up to 3300 dollars. I have a copy of the Additional Service Needed or Recommended paperwork that was shown to me by the service manager. Whats funny is I use a private service mechanic fro all my repairs. He services our Law Enforcement fleet cruisers. When I brought the car to him and showed him what the Nissan Service department recommended, he put my car up on the lift and did a full assessment. He said that all the recommended work was not needed. He said that was nothing wrong with my lower control arms. He looked at my brakes and said that I had at least another 3-4 thousand miles left before i needed to have them replaced. After he looked at my shocks from underneath then lowered my car and pushed down on the front end, the car sprung back up and stayed there. He said the shocks were fine. This makes me very suspect and leery of the service practices. I feel that I was being misled and if I didnt know better or have a reliable trust-worthy mechanic that I would have been duped out of 3300 dollars for unnecessary repairs. I am thinking of reporting this to the Attorney General, the Better Business Bureau and Federal Trade Commission for an investigation in shady and suspect practices. Its so unfortunate that this dealership continues to do this as I have had issues in the past with them . I would not even use them if I could have someone else do the service recalls and by someone I mean my trustworthy mechanic who isnt looking to take advantage of...

The receptionist asked for inappropriate information that could have affected my credit and it gave the impression of fraudulent behavior. She refused to take my credit card by phone despite me being a customer for over a year. She requested that I fill out a form that she emailed to me but instead of emailing me the form, she sent another customer's receipt that had all the information on that customer (address, phone number, name etc). She finally sent the appropriate form and when I sent it back, she requested a picture of my driver's license and my bank card to be emailed to her. Does anyone not know how unsecured that is and how it can jeopardize a customer banking and credit etc to send a credit card picture (front and back) via email? When I told her I was uncomfortable sending a picture of the front and back of my credit card, she told me, she already ran the transaction through my bank. If the argument for sending all that information is to prevent fraud, then why would you complete the transaction before having the picture of the credit card? I told her to void the transaction and I literally had to withdraw money from the bank and have my son bring it to the service department because I did not trust my credit card with the service department. I had to wait another 4 days for the $339.00 charge to be voided from my account and to top it off, she did not reimburse the 4% charge for using the credit card, yet my actual payment was in cash. I have never encountered such incompetent business practices. I was going to purchase another car from Nissan of Staten Island but this experience has left me considering other dealership though this experience occurred in their service department. The violation to me and the other customer who's information was handled so carelessly indicates that the fraud issues that is a concern is probably in house and not on the...