pink folder film house + bedstuy darkroom — Local services in New York

I wanted to support local business and choose a place closer to my home rather than go to one of the big guys like color house. Big mistake. I had to do more dust removal than I ever have from these scans. But what really sucked was that I got a text from the owner on a Tuesday that my negatives had not been picked up and if I didn’t get them by that Saturday, they would be trashed. This is not how you treat people’s memories and art, which is generally what film is used to capture. I completely understand a small business can’t hold a load of negatives - but the timeline provided to handle pickup was so completely unrealistic. Then, when I did make space in my schedule to make it there on such short notice, they weren’t even open for the hours they had listed for the business. I waited an hour for them to show up. They were rude via text message communicating about all of this. Lastly, to really top it off, when I did finally get let into the shop, the owner shoved a bin containing myriads of bagged film at me and told me to dig through it to find my own. 😂 Truly a completely unprofessional experience. They told me if they never reminded me I’d never have come and gotten them, which is not true. The roll I had dropped was the first holiday I ever took with my partner, so they were deeply meaningful. The negatives are worth a lot to me, and I felt truly disrespected. I believe I left this review once before already and they had it deleted - but it is the true account of my experience there and you too should know before you go....

I’ve had great experiences coming to Pink Folder for the past year. The turn around time is quick and my photos are always great quality. I would recommend Pink Folder to anyone in the area or in BK for any film needs! ^^^ This was the review I left previously for Pink Folder. The owner, Dom requested I write a good review after he replaced my camera that he thought he had further damaged after I asked him to take a look at it. I had no issue writing the review since I had been a repeat customer for over a year and had spent more than $400 developing and purchasing film at his business. He bought me a new camera off of eBay to replace mine even though I did not ask him to do so. When I came to pick up my prints and original camera he refused to give it back stating that it functions and if I want it back I should give him the camera he bought me in exchange. My original camera was still broken and not in the state I brought it in. He argued with me and made up lies until I was frustrated enough to leave without my camera. This is the absolute worst experience I’ve ever had with a business owner. When I said he was being unprofessional he said “I never claimed to be white/professional”. He equates whiteness to professionalism and so he doesn't believe in treating his customers with kindness...

came here because of the reviews saying they were fast and unfortunately that hasn't been the case for me, the staff seem lovely, but after waiting for nearly 2 weeks when I was told one and then told monday on Saturday, then Wednesday yesterday, I have still not received my scans.

UPDATE:

I got a message soon after saying one or more of my scans couldn't be done and got 6 dollar credit, I explained to them that I was only living here for 3 months and couldn't use the credit again and asked what was wrong, they then said they wouldn't tell me over text, I then asked if they could make an exception and if I could still just pay and see which film does appear if they scan it. I have not gotten a reply on any of my texts, even after I waited 4 days and then asked again for a response, to me this shows this business is absolutely awful and I will not be recommending to any of my friends. If I could do minus...