Proud Moments ABA — Local services in New York

If,I could have give no stars I would. This company is the worst company I’ve ever came across. If you have a BC BA call Rachel run run and I’ll look back. Because she’s so lazy she doesn’t train her behavior technicians. The company hire people who have no idea what they’re getting them self into. They have no experience. No type of knowledge at all. Just hire random people and they don’t train them. I understand. If right now staffing is you know not great, but sure hire someone with no experience, but train them give them the education of they need to form a good job, because after all day are taking care of your kids. Proud Moments doesn’t care about the kids. They only care about the money and to be honest with you they would come to your house and not do nothing. It would just be like a babysitting service and not help your kid communicate. Oh, whatever the case may be that their goals they’re working on I don’t need a babysitting service because I work from home I’m home. I need someone to help me help my son to be able to communicate so that he can minimize his behaviors. That’s what I need and as a company they are terrible at that damn mission is not to help your kids. Your mission is to collect money whether they are doing good or not they don’t care they will continue to come to your house and not do nothing just waste your time in your child’s time, but not their time because they’re getting paid for it. I’ve had two behavior technicians, and I had to fire both of them . They were horrible. . they refuse to work on any goals. No goals were determined of what his goals are. I’ve asked what are the goals? What will he be working on? None of them told me what the goals were and they didn’t work on anything all they did was sat there with me and my son and played with him. One of them suggested I turn on the TV so he can watch TV and nursery rhymes. This company is horrible. It doesn’t matter if you’re in the city or in Long Island Staten Island wherever you are runaway from Proud Moments they are horrible. If you currently seeing them please make sure that they’re doing the best for your child and not wasting your time in your money or your sons or daughters time please be aware you will not see progress with them....

The intake process was smooth, a lot of paperwork, but they seemed knowledgeable. The BCBA was too soft and inexperienced with ASD behaviors, she thought my kid was cute with obsessive behaviors :(. The ABA therapist assigned was not a certified ABA therapist. They even sent me someone with first day on the job, this is not a babysitting service! Can't just send anyone off the boat. There was no consistency in therapy no real plan done before the start. Had it been planned well before the start, they could have been successful. I, the parent had to train them about my kid and what not to do. I am going now with a different agency and hoping to have a better experience. My child regressed within two weeks of ABA therapy with Proud Moments (not so Proud) to old behaviors that I worked for months to get rid off. With another 1.5 months of hard work at home on my own after letting the therapist go, I put my kid back on track and made other progress. No one nowadays seems to care about their work, let alone about your special needs child. They are there to clock in and out, worry about their own family issues which you have to accommodate and make minimal progress. I need someone who would go above and beyond and make a better progress than the school. The audacity of the agency to tell me their therapist is trained and that I am better off sticking with what they have as it's hard to find a staff. Number one in any psychology, get yourself out of an environment that's hurting your psyche and not settle. This particular branch in Brooklyn are not qualified, scam you by billing on the day of no service (watch out), don't accept Medicaid even though it's covered and they must accept it. In 2 weeks the therapist had taken two days off, was late for work after the first day, drove my kid insane due to lack of consistency. If you can't have consistency in your service, and qualified technician, shut...

This has got to be the worst company I’ve had the displeasure of working with. My husband and I gave it a real chance and had them work with my son for over a year. The technician was OK in the beginning and quickly stopped coming to appointments- had personal things like wedding cake tasting that he chose over coming in for work, appointments were canceled 20 minutes before after I ran home from work and no reschedule was placed. That’s just the therapists which were not great. There’s also the billing department. I asked while my son was getting services with them what is my bill? And I kept being told and emailed oh there’s no bill. At one point I actually had a $600 bill after I asked them repeatedly what do I owe I don’t like having an outstanding balance. The latest mess up with this company was I sent a payment for services he hasn’t gotten in several months. I sent the past payments in check form a couple of months ago. They told me this week they couldn’t find a check and were quick to email me about getting the payments for that. When I went to go check the checking acct I saw that the check was taken out after three months, throwing off the money in my account. If they had taken out the check in a timely manner and not lost it to start with, I wouldn’t be stumbling to cover bills. I would not at all recommend this company to my worst enemy. It’s doing a disservice for your children and just stressing out special needs parents more than they already are. Stay away from...