Saudi Arabian Airlines — Local services in New York

I had flown business class on Saudia Airlines from New York (JFK) - Jeddah - Kuala Lumpur and return on the same legs. The service on the JFK - Jeddah leg was terrible. I had ordered steak and it was very hard. had difficulty cutting the steak with the knife provided. Did mention this to the cabin crew and I was told that the message will be passed on to the supervisor. I never saw the supervisor throughout the flight, although he did speak with same of the passengers asking them about their experience onboard, etc. The cabin service was terrible on this leg.

However, on the Jeddah-Kuala Lumpur sector, I felt like I was on a different airline. Excellent service by the cabin staff. Food was good. A business class menu was provided and suggestions were also given on various items in this menu.

Whereas on the JFK-Jeddah sector, I was verbally told about three items available for dinner. Pls see the photos of the dinner on...

The worst service ever. My Jeddah-New York flight was canceled last August 2020, and I had a refundable ticket. They refused to refund the ticket because I used the connection flight from Dammam to Jeddah. I had a better experience with Lufthansa as I got the ticket at half the price of Saudi Airlines. And when the flight was canceled they extended the rebooking for 12 months even though my ticket was not refundable. However, Saudi Airlines refused to refund me or rebook the flight even though I bought a refundable ticket. I called and emailed their North American office more than 16 times without...

Very unprofessional and rude staff, specifically the ladies. There are zero customer service skills. If we buy tickets and use their services, they should have some courtesy towards their passengers. I know it's tough, and you can't please everyone, but that doesn't give them the right to treat their passengers like trash. I am very disappointed and will not be using them. Rather use EMIRATES,...