SKECHERS Warehouse Outlet — Local services in New York

Today, my wife and two friends and I went to Maza and bought a total of 4 pairs of shoes and 8 pairs of socks... They treated us very badly... First of all, we asked for help with shoe sizes. The male salesman said that none of the 3 pairs were available in size 10. At that moment, the girl at the cash register who was taking the money from the customers looked at us and said something. I said to her that this young man is helping us right now and maybe he can find the right size for us... When we went to the cash register to buy the shoes, they all entered from the cash register side... While there were a lot of people waiting in line, they treated us very badly, shouting at us, whereas last month we came and bought 4-5 pairs of shoes at this very desk, registered at the same desk. The guy who helped us at the cash register and the girl who shouted at us said they were the manager and laughed (when I asked if I could speak to the manager), unfortunately, we had such a bad day... We were disgraced with our own money. 🥲🥲🥲🥲🥲😭😭😭😭😭😭😭😭😭 But I hope one day they will treat us the same way they treat us in...

Disappointed with the Way Skechers Handles Feedback

While I haven’t personally had an issue, I’ve noticed a pattern in Skechers’ responses to customer reviews — they all sound the same. Just a generic, polite reply with no clear effort to follow up or resolve anything. No contact info. No real accountability. It feels more like they’re checking a box than actually trying to improve the customer experience.

In contrast, when I shared feedback with Starbucks, they immediately pointed me to the right team to get things fixed. That’s real customer service — not just words, but action.

Skechers could take a page from that playbook. If you’re going to thank people for their feedback, show you’re actually listening — not just copy-pasting the same message.

Attached is a screenshot showing the clear difference in how each company responds. One cares, the other...

I visited the Skechers store in the Caesar’s Bay Shopping Center this morning to exchange an item I purchased online. Due to a system issue, my reward points did not appear under either the phone number or email address associated with my online account.

Thanks to the outstanding service provided by Estefany and Justin, they patiently worked with me to ensure I could use my reward points toward my new purchase. I have rarely met team members as pleasant, patient, and dedicated as Estefany and Justin. They never rushed me and truly did their best to help.

Because of them, I will definitely shop at this store more often. It’s not easy to work with customers all day, and thanks to their efforts, my shopping experience was remarkable.

Thank you, Estefany and Justin for your...