Smith Street Tattoo Parlour — Local services in New York

I had to cancel my appointment the day of because I was vomiting all morning with an unexpected illness and didn't think it was right to go in and be around a tattoo artist and I also didn't think I would be able to do it. They said that I couldn't reschedule and it was too bad, I was going to lose the $200 deposit. I was crying on the phone and they again said too bad. I told them I cannot afford to lose the $200 deposit but they did not care.

Edit - I emailed the shop and the owner ignored my email and never responded. Really classy business they are running here.

Edit 2 - I filed a State Attorney General complaint against this business. I received a letter from the Atty General that states that the business claims "I made no attempt to reschedule, and if I had, I could have." I called the business and was rightly furious. The business doubled down and again started saying that I could not have rescheduled. The person I spoke to barely let me speak, told me that "I didn't hear the policy properly" and that there was no way I was getting my money back unless I take him to court.

PLEASE avoid this headache I am dealing with and AVOID this business. At this point, months later, I am pregnant, unemployed, and I need this $200 back that they stole from me after providing me with nothing. I now know that I was likely vomiting all morning (of my appt) due to morning sickness but had no way of knowing that back then. I now have to find a lawyer or take them to small claims court on my dime. I asked him, why are you doing this to me? And basically the answer was, too bad so sad.

AVOID AVOID AVOID! I cannot believe this experience I am having, its honestly one of the worst customer service experiences I have ever...

Dylan was the receptionist and made me feel so weird and unwelcome. My friends were getting tattoos, and I stopped by to meet them and possibly get one myself as the shop had availability for walk-ins. Dylan quickly asked me if I knew what tattoo I was getting, and that if I wasn’t getting one I had to leave. I thought it was due to possible Covid guidelines, so I explained how I was fully vaccinated, and was wearing a mask of course. He cut me off mid sentence and told me that I didn’t have to wear my mask- which wasn’t what I was asking him at all, but that he didn’t want people in the shop who weren’t being tattooed. Mind you, the shop was not crowded . I asked to view the flash, and he handed me an artists book. As I was looking through it, he asked for it back and told me that I could no longer be tattooed by that artist. I asked to see other flash, and was handed another book. I felt so uncomfortable and just left after flipping through a few pages. I had to stand outside and wait for my friends, with their bags that I was watching for them, peering at them through the window, although there was a big empty bench in the shop. Truly cinematic. I oddly felt like a little kid being punished for something. I don’t understand what caused Dylan’s attitude but the costumer service and communication was not there to say the LEAST.. as for my friends, one of them paid $350 for a couple of the tiniest tattoos you’ve ever seen in ur life that took a half hour. Do with that...

I would like to start by saying I came in an hour before closing and they still took me in which was great. Once we chose the design, I was not able to select which suit of cards would be in front and most visible. They did not wanna redo the stencil and gave me excuses which seemed lazy. While getting the tattoo I pointed out some janky lines and I was told it's cause " I'm looking at it too hard."..again more excuses. Umm this is permanent, I want straight lines.. especially when I'm paying 350$ for a 2x3 inch tattoo. I personally found them lazy and not really caring. For one of the " best traditional american" shops, I'm not super happy with the service and responses. Artist was cool but I don't know if I'll go back here. It's my skin, I choose what I want. And the line work could be better. Especially when this style requires bold beautiful lines. Yall do as you wish with this information. Their work looks sick but I'm a bit upset I didn't get what I wanted out of my piece for the money. Even if the piece is small it shouldn't be rushed and not cared about.🤷‍♂️ can you locate the spade‽ heart and diamond are a bit miss shaped..or maybe I'm looking at it too hard lol. 350$ just a reminder....