Spectrum Store — Local services in New York

To sum it up, Terrible and childish customer service. I couldn’t get her name cus her tag was on reverse but another worker told me her name was Pia, an older black woman in her 40’s she gave so much attitude unwarranted. I came in with my mom @6:45pm during that time I would hear her yelling across the room to nobody “anybody is doing credit only. Anybody doing mobile service” we weren’t sure who she was yelling those orders and questions to since we saw our name on the waitlist in the screen and we were yet to be called by name. There was another worker who was busy helping out a family and told us he will be with us after he is done with the other client meanwhile Pia never looked up from her computer and addressed us even after finishing off her client. Around 7:40pm she leaves for 15 mins to go to the back room of the store. When she comes back she goes up to a male customer to tell him it’s @8pm and it’s closing time to which he vocalize his frustration since he was interested in becoming a new customer and wanted to set up an account and been waiting over 30 mins. She tells him come back another day without acknowledging his inconvenience. Then she leaves for 5 mins probably to continue closing the store and leaves us there waiting. She comes back out and asks us what we need and we said we are here to buy a new phone. She sucks her teeth and stomps her feet and looks away for a good while probably to roll her eyes and says that’s gonna take too long cus the system is slow. I tell her that we’ve been waiting for over an hour and if the system was really that slow and there was a problem why couldn’t she have told us that from the beginning so we didn’t have to waste our time. She looks away again, sucks her teeth at the wall and says “idk what to tell you.” And walks away. Didn’t even apologize or acknowledge our frustration just like how she treated the other guy like what kind of response is that. I have never seen such childish and dismissive behavior from an adult and an employee. Luckily the other black male employee was kind he said he can try to help us after the family. We took into consideration that he was swamped and it was already closing time so we told him it’s okay but Pia should’ve been the one to help us since she was free. She was more concerned about closing up shop and locking doors than attending to the customers that have been waiting a long time to finally be served. Don’t bother coming here unless you want to waste your time and get disrespected. Management needs to fire her or give her a warning because they are literally losing...

Spectrum service made me can’t work my job for a week, lost more than 700 income, and lost the most importantly thing is my work phone number! Because I been asking from the customer service to Transfer my number to spectrum mobile many times, they told me is 29.99 for two lines and is NOT! The most Ridiculous thing is spectrum lost my number! The Customer representative told me my number got Stuck while Transfer and they sent the request to the wrong career so they can’t do anything about it! Please anybody can help me what can I do now? Because I work for Uber and I need that number to sign up my account! I can’t work for a week now, I been talked to almost 20 representative! Every talk is more than one hour to two hours, it Waste me a lot of time and all the answers is they can’t do anything the only way is to keep waiting! Even Transfer me to the supervisor and the supervisor told me she don’t have that power, they have all different departments so can’t help me with that!! Because my number send to the wrong carriers so it Usually have to take at least a week to fix that problem!! And now I still can’t have my number back!!! I need spectrum to give me a reasonable and fair compensation, and I need to know how they will compensate me for the loss of my number and the loss of my work income!! And Please make it clear that this is spectrum’s mistake, I trust Spectrum service at the beginning so I Decide transferred to spectrum mobile, and now I have to dealing and Handle with all the mistakes that Spectrum made! This is the worst experience that I ever had to Got my phone transferred to spectrum mobile!!! I really hope anyone work in spectrum can see this and help me where and How do I file a complaint to spectrum and contact the grievance or the manager department?!! How can spectrum pay me back all my lost in...

I seriously cannot say enough good things about this store. The staff is patient, courteous, kind and professional. The store is extremely clean and in the midst of a global health and financial crisis, this definitely put my mind at ease being here.

As a REALTOR, in the midst of one of the busiest markets we have ever experienced, it is vital to have a phone that works and allows my clients across North America to be able to reach me easily and efficiently and to have reliable service. There were some major challenges porting my number from a previous wireless carrier and I sooo appreciate the patience, attention to detail, support and understanding this store offered me during a challenging time.

Brian, Mavis, Felix and Jorge each went above and beyond doing various things that made me feel confident that I have chosen the right company to switch my cell service to and I am one #gratefulrealtor to have these folks in my world.

Please visit this store for all your needs and be prepared to wear a mask if this is in the midst of the pandemic and be prepared to be blown away by their...