Subway — Restaurant in New York

The Indian manager at the location in Atlas mall is so nasty and unprofessional. They charged me $30 on the app for me and my kids dinner and said it was ready for pickup. When i went to get our food she acted like she didn’t know what i was talking about and she didn't get my order. I tried to show her the proof on my phone and pleaded with her that they charged me, i had an order number and it was me and my small kids food. I didn’t have another $30 to spare to reorder food. She rudely told me that maybe it was a glitch and that it was not her problem she had nothing to do with the app and ignored me. She also got a customer that walked in involved and knew her, to get nasty with me as well they were both discussing the situation and talking about me infront of me and my kids that people try to get free food? Are u serious? So disrespectful without a care in the world. I walked out and called corporate because it took all of me to not jump over the counter and drag her out. I had to go back home with my kids empty handed and make them something quick to eat, when all they was looking forward to was their subway treat.Waited a week to get my $30 back on my card cause i fought it with my bank and put it as fraud. Maybe she was right and it was a glitch but she could’ve addressed the situation in a professional matter and a manager she made no intentions in trying to help me she was nasty...

Found a hair in the lettuce. Not in my sandwich but I’m the actual lettuce container that everyone gets there lettuce from.I told the the guy that was making our sandwiches. He proceeds to take out the strand on long hair and tells the manager lady I got it out and then proceeds to put the container back to be used again. I told him it has to be discarded the manager woman saw and heard this and told him the same thing. I knew it was her hair she was the only employee with long hair it wasn’t tied up she didn’t have on a hair net. I brought this to her attention and she was upset. She also proceeded to make other sandwiches and never put on a hair net. Gross!!!!! I eat a subways often it the best option out for me since I’m a pescatarian vegan. But won’t be back to this place unless I see hair nets!!! Great location and updated store. The guy that helped me was great! He did his job well, not his fault he was going to put the tray back after plucking out the hair, that falls on management poor...

Before placing an order I SPECIFICALLY asked if my choice of sandwich was included in the coupon. The same thing i had been ordering weekly for past 3 or 4 years. Didnt hear an asnswer but the nice gentleman started making it. After 15 min of waiting and making my choices the lady decided that she will not accept the coupon. I simply turned around and left. Her behavior toward the other employee was rude. He was in process of making my order and she simply run up on him took the measuring scoop from his hands and continued making sandwiches for somebody else. He waited for her to finish so he could continue with whatever he was doing. This behavior would not be acceptable in any other work environment. She should be sent to some kind of sensitivity training because from the way she spoke and acted towards costumers and coworkers in...