The iFISH Store — Local services in New York

This was my first time ordering fish online, so just wanted to share my experience. I ordered five 3" African Cichlids which came to about $120 including shipping cost.

Ordering/Website Easy to navigate with fish organized by species Full color photos of all fish Helpful descriptions that include tank size, temperature, food, pH, and compatibility recommendations Clear pricing and inventory availability Excellent selection of freshwater fish I had difficulty using a VISA gift card on the website, but was able to call and a very help woman assisted with placing the order over the phone

Shipping/Delivery Cost: $40 flat rate regardless of number of fish for next day delivery Fish were packaged very well with each fish individually double bagged and then all bagged fish placed in another bag; this prevented any leakage, but newspaper was placed on inside walls of box just in case Temperature was maintained using disposable heaters, so even though they shipped from NY in early January, the fish water arrived still warm My order took longer than 7-10 days to ship as outlined on their website, but the store was apologetic and explained it was due to a backlog of orders over the Christmas holiday when they were closed (order placed on 12/27/21 and shipped on 1/8/22) Next day delivery isn't guaranteed based on geographical area, but the store does take this into account and ensures the fish can safely survive even if not delivered next day

Fish Condition/Quality An acclimation guide is included at the very top of the box on top of a piece of foam covering the fish; this acclimation guide is VERY important After following the acclimation instructions and introducing the fish, they all looked healthy, size-accurate, and mostly colorful (one blue fish was more white, likely due to stress, but regained color within a few hours) The fish all ate on the first day, and are alive and well on day two The live arrival guarantee is very restrictive, and requires the customer to contact the store within two hours of the package arriving for any dead fish; I think a full 24 hours would be more generous, but the owners have said in past review responses they are willing to work with customers on a case-by-case basis when it comes to perished fish It would be a good idea to place a large red STOP sign at the top of the acclimation guide stressing the importance of reading it first before taking the fish out of the box

Overall My initial concerns about ordering fish online were shipping cost, fish quality, and selection. The iFISH Store exceeded my expectations on all fronts. I also appreciated their timely and pleasant communication with the two minor hiccups of not being able to use a gift card on the website and the delayed shipping. I highly recommend the iFISH store for freshwater fish and would happily do business...

Edited: Long story short, we ordered over $500 in fish, mostly cichlids, some bettas and guppies. We knew that it would be a couple of weeks before our order shipped as it was indicated on the website. When it did ship, FedEx dropped the ball and the fish arrived several days late, and of course, were dead. There were a few fish that were miraculously alive, but they were clearly sick, and have died since. We kept in touch with ifish about our order throughout the ordeal. FedEx was going to pay for the entire order, and reimburse either myself or Ifish. When Ifish told us they would resend the order, we reasoned that they would complete the claim, and essentially were paid once by us, and another time by FedEx, not losing any money in the meantime, as it should have been. Once the fish arrived, we spoke to them and they shipped out another order within a day or two, and we did get them as expected. The fish we received were beautiful, seemed healthy, and they arrived on time this time. The main issue, was that because of their Buy 10 get 2 free African Cichlid sale, we purchased more than we otherwise would have... When we got the replacement order, my husband was anxious to get the fish acclimated and into the water and did not count as he went. When I got there, it looked like there weren't quite as many fish as there should have been and I tried to count them, which proved to be impossible. I took a couple photos to try to count them but was only counting around 70, give or take. We had the idea to count the bags that they were individually packaged in, and we were missing 8 cichlids. I emailed them last Wed., (Today is Mon), and have not heard back. I resent my email this morning... I told them in the email that I am totally fine with either a refund on those 8 fish, or if they want to ship out 8 m ore cichlids, that's fine too. I'm sure it was an oversight, but it does need to be corrected. I'll...

I just got my new Fish from iFish. My whole experience was great! I ordered fish on a website with clear description of the size and trype of the fish. I ordered 4 inch red and white sarasa type. I been hunting for a red color gold fish long time in local stores of San Francisco and didn't had any luck. So I decided to order online. After I purchased my fish , which was 7-8$ in total, I had to pay shipping which is obviously would be more expensive then fish, but I knew it. I picked 2 days delivery. After I submitted my order I got confirmation email. And suddenly remember to indicate important things to look for in a fish I desire to have. So I sent an email to the company with follow up update about desired fish I would like to have. Wich is : mostly red, smaller size with a fluffy tail. I explained that it's my first time buying online and I am existed and nervous. I was quite surprised to get response by next morning from a company that they understand my request and willing to help me out and do all possible to get desired type of fish. Then I had to wait about 5 days before my fish get sent to me. Wich again, I got an email notification about it. And right 2 days after I got my fish I red some reviews about it's helping to take a video and pictures of opening the box with fish to make sure it's not dead one and in good condition , Wich I followed. And I was extremely happy to see my new Baby fish super active and healthy in my box. It looks exactly like I desired. Right size, long fluffy tail, mostly Red color. I fall in love right away. And I followed very carefully all instructions about acclimate the fish to my aquarium . I will add pictures of my new happy baby to this review. I am extremely happy with my purchase and thank you so much iFish for amazing experience and beautiful fish in my aquarium. +ReP....