Airport Plaza Hotel JFK Airport — Hotel in New York

If I could post this with 0 stars, I would have.

We were booked this hotel by an airline, after we missed a connecting flight, due to earlier delays. I contacted that airline to ensure they never book this hotel for a customer in the future, as it was a truly alarming experience that caused us to pack up and leave in the middle of the night.

To summarize the experience:

--- We could find no staff working at the hotel in the first 20 minutes after we arrived and therefore could not check in. There was no note indicating staff would be returning soon, no bell to ring, and no one answering the phone when we called.

--- The hotel room was not at all clean, with the curtains spotted with stains, sticky residue on many of the fixtures, toothpaste splatters on the faucet and mirror, and dried nail polish on the bathroom counter top and in the tub. The sheets seemed clean, and we were so exhausted by that time (40 hours of traveling with almost no sleep), we decided to sleep and touch absolutely nothing else.

--- While we were sleeping, someone attempted to enter our room around 2:00 am and were only stopped by the latch on the door. It is clear they were able to open the door, as light entered the room, despite it being dead bolted.

--- After that, we packed up and went downstairs to check out. Again, there was no staff person there. We tried calling again - no answer - and walked around, knocking on all doors that indicated they were for the public or staff - bathrooms, mechanical rooms, janitorial closets, etc.. We waited/looked for someone for 30 minutes before I called the non-emergency police department number to determine what to do, since I needed my $100 refund and no one seemed to be working.

--- While I was on the phone, several people came into the hotel and went immediately up the elevator. We noticed the card scanning device on the door was broken and the elevator did not require a key card. With no staff person at the desk, there was truly no security for the building.

--- My sister ran to the hotel next door to ask if they knew any contact information for the hotel we were at. The person next door called the manager, who soon showed to check us out. He was the person who was missing before when we checked in. When we told him we came down to check out 50 minutes prior, he did not acknowledge an issue or apologize.

--- While refunding my money, he made a copy of my credit card. When I asked him what it was for, he said, "Don't worry about it." When I pressed him on the issue, he told me it was company policy, but could not articulate the policy, After the waiting/searching and back and forth during check out, we ended up finally leaving the building at 4:00 am.

I have stayed at hotels and hostels all over the world and have never had an experience like this. I do not recommend staying...

This is the most awful hotel I have ever stayed jn! Like most people who have stayed here I was fooled by the location and photographs. ||||This is only close to JFK airport if you are happy to walk around a rough neighbourhood after getting off the train. The photos do not reflect anything like what the hotel is like. ||||Upon arriving after midnight and seeing the dirty lobby with rubbish on the floor. I was greeted by two receptionists who were nothing short of rude to me. I asked generic questions and I was answered with them smirking or sniggering at me. ||||Upon arriving to the room there was rubbish on the corridors and the room was completely filthy with stains on the beds, dirt on the walls in the bathrooms and the door wouldn’t lock. It was 12.30am and I had no choice to stay here as I was leaving at 9am to get to JFK airport. ||||After I checked into room I asked receptionist if they had change for the one vending machine in the complex and they said said no and directed me to a shop two blocks away. This hotel is located on a street with junkies, homeless and people fighting and arguing on the street and I was approached by one gentleman who advised me if I was a tourist to get back to the hotel immediately as it was completely unsafe. ||||I fear that something will happen outside this hotel to a tourist or a female / male on their own. ||||This hotel is not safe for tourists and is used by sex workers as we seen many men and women come and go. ||||This place should be closed down and given the choice I would have paid anything to get out of here. It would be nicer, cleaner and safer to sleep on the airport floor...

As I stay in this dungeon of a "hotel" tricked by my lack of due diligence and poor travel lodging plans I write this with disappointment in myself.

I'm a Cyberpunk 2077 fan but I did not know that I would be staying in a "hotel" that one would find in Night City Mega Block. Regardless of the beautiful days that I've had traveling about New York on my trip this place is the forever darkness.

Ran down, deprived, ages of grit from the uncleanliness baked into every wall, floor and fixture is the only way to visually describe it. As you walk in the automated doors the feeling of a rabbit walking into a caged trap is unpreventable.

If that doesn't trigger your flight reflex their "guest food center" which consists of an old soda machine that you would like in a laundry mat and one ( 1 ) highly used, questionable $35 microwave. I would feel bad for a fly if it were to venture in it for a snack let alone a human placing actual food in it that they intend on consuming.

If you find the courage to venture out of your quarters at night into the decrepit hallways of this structure called a "hotel" brace yourself for anything and be prepared to possibly have to fight or run.

I will not go any further into details regarding this place. For lack of other options last minute at a reasonable price I am stranded until my flight tomorrow.

I write this as I sit at what appears to be the cleanest space in the room as I hear an argument in the next room between a "lady of the night" and her "customer" over money.

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