Queens Auto Mall, Inc. - Used Car Dealership New York — Local services in New York

PSA: If you have plans to check out a 2018 BMW 440i, black with red interior, avoid it. It has a catalytic converter fault, O2 sensor fault, a battery charging malfunction and 20 other electrical fault codes that came up in the OBD scan. Left side headlight has major condensation and it's very expensive to replace since it's the LCI version. The car is kept indoors and blocked in by many other cars, even in the dimly lit light, it's clear that the paint is in horrible condition. There are dents and scratches everywhere. Major scuffs under the front bumper and damaged wheels. There was also a small puddle of oil under the car likely due to a leak which I could not trace properly since there was hardly any space to move around the car. They made it very difficult to inspect the car.

Apart from the car's condition, the salesperson Pete was extremely rude. Started out polite and alright but they quickly became unhappy when I scanned the car with my OBD scanner and found many issues. They stopped me while I was going through the checklist saying that I was wasting their time even though they were nowhere nearby while I was checking the car out, I did not ask them to stay while I inspected the car nor did they stay willingly. They also claimed that I was scrutinizing the car too much, at which point I said thank you and left. Was the expectation that I simply give them money and take the car away without a thorough inspection? Since the car was parked indoors surrounded by many other cars, they could not take it outside. They also said that a test drive would be possible only if I agree to buy the car. I did not understand the logic behind that. The entire point of a test drive is to make sure that the car works as expected and then make a decision.

There was white smoke coming out of the tail pipes (did not seem like purely condensation) and slight smoking around the coolant tank. When I suspected a head gasket issue and showed it to Pete, they tried to remove the coolant cap while the engine was running and pressurized which was dangerous and frankly stupid.

While we talked over the phone previously, they mentioned that the car was perfect but it was badly scratched up, dirty and the wheels were curbed. Not to add all the issues found by the scanner. Do not trust the ads or their claims over the phone.

The Facebook marketplace ad for the car listed a price $4K less than what they asked me. They claimed that it was the current bid price, but that wasn't mentioned...

They got you in by listing a good cheap price on their website and places like carfax. I had found two cars I was interested in and called in to find out if they were still available before I went in to check them out. They said they were and so I went to them, only for them to spend 30 minutes trying to find them. Eventually with them telling me that one of them had actually been sold. While they went to find the other one for another 10 minutes I decided to look around myself and ended up finding the one they said was sold which actually wasn’t sold at all in about 2 minutes. I looked at it and the other car I was interested in but noticed that the price they had them listed at in person was much much higher than what they listed on the various websites(around 5k more) I asked about it and the agent told me that was their wholesale price and actually buying it without a wholesale license was what was listed in person. At this point I was going to leave as that was well above my price range and I was kind of annoyed at how they listed it at much cheaper online. But the agent assured me many multiple times that it was just a starting price and we could get it down to a much more reasonable price when we talked to the manager, I told her there was no possible way I was buying it at the listed price multiple times and each time she told me that we could haggle it down to something a lot closer to what they had listed it online. So we waited for about another hour for the manager. When we finally got in to see him he told us it was the price they listed in person and offered to take “maybe” about 1k(out of 5k) off. Went in for a car listed at 13k that would have ended up costing somewhere around 19k if I had bought it. I walked out,

My real issue isn’t that the car was more expensive than I wanted. My issue is that they advertise it as a lot cheaper than it is just to get you in there and the fact that they kept me there for hours despite my insistence that I wouldn’t buy a car for what they were asking by telling me they would make it a lot cheaper. All that did was waste both my and their time. The car was the one I wanted, it wasn’t bad quality as far as I could tell but be warned that you are going to be paying 5k or more above what they list it as Online.

Luckily I ended up finding a car at a different dealership for around the same price, but a better year, less miles, and with better features, and overall...

Terrible experience but i have my vehicle.

this establishment thrives on trying to “teach you” while selling to you. I’ll list the issues i had with Queens Automall

While inspecting the vehicle, my brother and I noticed that the coolant was low. We were assured that it will be refilled upon purchase of the vehicle. Coolant was not refilled and that supposedly was part of the cost Queens automall charges for the cost of the car. about $400ish dollars. I ended up refilling the coolant myself.

I am refinancing my vehicle. My credit score is above 750. They tried to convince me that a 13.75% APR is great for a person like me. I am convinced that they get a large referral fee from Ally Bank which is why they steer people in this direction. A 13.75% APR is typically for people with bad or no credit. i proceeded with my purchase because i plan on refinancing quickly and really wanted the ford escape. Another dealership recently sold the model I wanted.

The guy ‘processing’ my transaction told me that it cannot be processed because the insurance card had “replaced” vehicle. When i received a phone call about my documents I was told the dmv wont process it with performing a transfer plate transaction. This was the last straw for me, i became very angry with several false informations they have been supplying. (changing the replaced vehicle on the insurance card is very easy bit the lie they told was irritating)

firstly, i worked for the DMV for 5 years and know that the only things we check for is the effective date and if the vin matches on the insurance card. Your insurance card does not determine whether you are doing an original registration transaction or a plate transfer transaction.

Secondly, all dealerships do bulk transactions at Jamaica DO. there is no way for them to know whether it would go through because they are not the ones processing the registration, the dmv just give the dealers plates and it would be processed later.

All in all, these people give false information and sweet talk you to make a sale. these people are either not very knowledgable or very deceptive and I am going...