Lex View Inn at JFK Airport — Hotel in New York

A total disaster! I booked 2 weeks ago 12 rooms. We were coming from Canada to NYC for funerals. I release what I didnt needed. Since I know the rate of exchange is fluctuating easily I called the day prior to pay for 8 f my 10 rooms. If I knew that would have cause that much problem I wouldnt have done it. R.O.E wasn't that bad it was like 4$ par room. Once we got there after close to 12hrs drive we couldn't checked in. They had us wait in the lobby they couldn't see the transactions. I request to speak to a manager I was decline that requesr with such bad attitude. I kindly asked to call the guy who took the payments. I even saw my credit card with the 8 transactions under their names. I asked them to kindly let the 34 people go to their rooms while we figure everything out. Must of my group were elder people. After 1hr he said ok he start to take photocopy of ID per room (we were 4 per rooms) and give the keys. While he is doing all of that and people were going in their room and star to unload he sent a guy who I saw while I was still with helping the guy at the front desk with the rooms to get the people out of the rooms. I never saw that in my entire life he gave all our keys then kick us out by sending some guy in each rooms.... as if we were dogs or thiefs. Why taking a copy of all our IDs gave us all rooms keys and then kick us out? We could have wait in the lobby. At one point he guy at the front desk said his manager doesnt want us here on his property?!?!||||After that I asked to cancel all transactions on my credit cards and we gave a different card and recharged all of them. We are back in Montreal and the Lexington Inn is still holding my funds on the original charged credit card. ||||The rooms were dirty many had roaches running all over the place. Dirty sheets and dirty bath tub in most of the rooms. The heat its a switch they have to pull at front desk... Obviously its chilly outside each room you sale you shouldn't wait for clients to come and ask to put the heat on. We all had to come back. The heat/ac system is sooooo loud took me for ever to fall asleep. The next day after coming back from a long day at the funerals most of the rooms key card were deactivated. We had to go to the front desk to reactivate them.||||For an hotel that supposed to be a smoke free hotel it was really bad. Some people were smoking weed on the 3rd floor. My aunt wanted to change room but couldn't since there were no more double beds rooms left. We asked them to locate the room in default. The same way he send his security to through us out from our rooms for jo reason. The same way he could have look for the room to do that after we kindly asked. My parents rooms smell cigarets it was unbelievable.||||The front desk guys were horrible I never saw that much bad services in my life. They never tried to help or fix the issue. Even the guy who took the transactions came on site he couldn't explained nothing... ||||I will never ever come back to that property again. With all my right mind I could never refer this hotel to anyone. As a business you can not only see money there is a minimum require to have with customer service, how to reassure the clients. A minimum of respect as well for your clients.||||||Overall, bad experiences we came for not happy circumstances (funerals) and we didn't need that uncerssary stress...

A total disaster! I booked 2 weeks ago 12 rooms. We were coming from Canada to NYC for funerals. I release what I didnt needed. Since I know the rate of exchange is fluctuating easily I called the day prior to pay for 8 f my 10 rooms. If I knew that would have cause that much problem I wouldnt have done it. R.O.E wasn't that bad it was like 4$ par room. Once we got there after close to 12hrs drive we couldn't checked in. They had us wait in the lobby they couldn't see the transactions. I request to speak to a manager I was decline that requesr with such bad attitude. I kindly asked to call the guy who took the payments. I even saw my credit card with the 8 transactions under their names. I asked them to kindly let the 34 people go to their rooms while we figure everything out. Must of my group were elder people. After 1hr he said ok he start to take photocopy of ID per room (we were 4 per rooms) and give the keys. While he is doing all of that and people were going in their room and star to unload he sent a guy who I saw while I was still with helping the guy at the front desk with the rooms to get the people out of the rooms. I never saw that in my entire life he gave all our keys then kick us out by sending some guy in each rooms.... as if we were dogs or thiefs. Why taking a copy of all our IDs gave us all rooms keys and then kick us out? We could have wait in the lobby. At one point he guy at the front desk said his manager doesnt want us here on his property?!?!||||After that I asked to cancel all transactions on my credit cards and we gave a different card and recharged all of them. We are back in Montreal and the Lexington Inn is still holding my funds on the original charged credit card. ||||The rooms were dirty many had roaches running all over the place. Dirty sheets and dirty bath tub in most of the rooms. The heat its a switch they have to pull at front desk... Obviously its chilly outside each room you sale you shouldn't wait for clients to come and ask to put the heat on. We all had to come back. The heat/ac system is sooooo loud took me for ever to fall asleep. The next day after coming back from a long day at the funerals most of the rooms key card were deactivated. We had to go to the front desk to reactivate them.||||For an hotel that supposed to be a smoke free hotel it was really bad. Some people were smoking weed on the 3rd floor. My aunt wanted to change room but couldn't since there were no more double beds rooms left. We asked them to locate the room in default. The same way he send his security to through us out from our rooms for jo reason. The same way he could have look for the room to do that after we kindly asked. My parents rooms smell cigarets it was unbelievable.||||The front desk guys were horrible I never saw that much bad services in my life. They never tried to help or fix the issue. Even the guy who took the transactions came on site he couldn't explained nothing... ||||I will never ever come back to that property again. With all my right mind I could never refer this hotel to anyone. As a business you can not only see money there is a minimum require to have with customer service, how to reassure the clients. A minimum of respect as well for your clients.||||||Overall, bad experiences we came for not happy circumstances (funerals) and we didn't need that uncerssary stress...

My husband and I booked this hotel for a weekend stay in the city and we checked out AS SOON AS WE CHECKED IN. I picked this hotel for access to public transportation and the parking lot. Upon arrival, we were greeted in the parking lot by the biggest hoard of rats I've ever seen. We were brave enough to get out of the car (the rats were running underneath my car as we were trying to get out) and scamper inside to find a dingy, hot, smelly, unwelcoming lobby with an already disconcerting exchange taking place in the lobby-a guest was bargaining for a light bulb replacement in her room and the hotel staff was arguing with her that it was not possible. Eventually they caved, but after lots of theater. Staff almost refused to help us check in upon arrival and I had to ask to be helped-there weren't any other people in the lobby so I don't really understand the delay-the guy was on the computer-he could have at least told us he would be a minute. Once checked in, we were led upstairs into a smoky hallway, with loud exchanges from neighbors with paper thin walls. My guess is that they have some colorful long-term residents? Once inside; the room was filthy, stunk of cigarette smoke and swisher sweets (if you're at all sensitive to cigarette smoke, don't even bother attemting this one.) there was garbage on the floor, the front of the cigarette-burned tub had broken and fallen off and was askew on the floor, when I turned the light on, the bulb popped and we didn't even look in the bathroom or turn down the sheets. My husband and I have stayed in some questionable places and I would consider us on the low end of the spectrum in terms of fuss, but this place was beyond exception-I definitely felt prompted to share our experience. Upon immediate checkout, the staff refused to refund the room stay, though we turned around immediately. Staff offered to "spray the room" to satisfy our discomfort, as if the smell was the only problem! After getting out of there and finding a clean option near the airport, I checked my bank account to find that hotel staff had charged my card TWICE for this nightmare. I immediately contested the charges with my bank and am still dealing with this gross exchange weeks later. Don't bother staying here - no matter how tough your resolve might be. It was dirty, there was poor service, and we felt generally unsafe. This was by far, my worst...