The Original Puppy Party! — Local services in New York

Went over completely looking forward to a puppy buying experience, but I couldn't even get the attention of the ONLY worker there. He was too busy talking non stop to one customer while four other customers stood around invisible. It was six customers at one point, but one couple left upset as they seem to be waiting for awhile before we got there. I doubt he noticed cause he went on and on explaining to a customer step by step on how to take care of a puppy. I get that's nice for that one customer, but what about all the "could had been happy puppy owners" he ignored? I was also interested in a few items for my other fur babies, but standing in front of him after saying a few times "excuse me" got me zero attention. So, sadly I never got to see either of the two puppies I was interested in. I think he could had told that other customer to hold a second while he asked what we needed and letting us know how much longer we needed to wait. Not saying anything to us and the other two couples just shows how unprofessional the business is. Surely, he sells puppies, it is a puppy store, but how much more he could sell if he greeted guest or at least acknowledge their presence. Dogs seems miserable and lonely in their cages behind the glass. I couldn't see a few buried in their shredded newspaper. The place just doesn't exude warmth or happy. Far from a...

PLEASE DO NOT SUPPORT THIS BUSINESS!! JUST TAKE A LOOK AT THE NUMEROUS NEGATIVE REVIEWS.. THIS IS NOT THE 1SRT TIME OMAR IS MENTIONED!! BE AWARE!! BEWARE!!) visited today 03/21/2018 and a little man named OMAR who claimed to be the manager was VERY RUDE to me and my children.. I recorded him as he continued to be rude and then he tried to clean it up after his disrepect and disregard for proper business etiquette. Its sad how these people are in our community doing business and dont respect us.. I certainly will not support this business and hope that all will take heed to my experience at Puppy Paradise.. I left with a feeling of disgust. And my children felt it too.. i have Never written any negative rating against any business until today. Below is a picture of the rude manager named Omar.( This is a RESPONSE to the OWNERS RESPONSE .. THE OWNER IS SAYING THAT I WAS ASKED " WHAT TYPE OF DOG I WAS LOOKING FOR" AND HEN BEGAN TO CURSE ETC.. DOES THAT MAKE SENSE TO ANYONE? HE IS NOW LYING! And Anyone who sees this review, JUST TAKE A LOOK AT THE NUMEROUS NEGATIVE REVIEWS.. THIS IS NOT THE 1SRT TIME OMAR IS MENTIONED!! BE...

This place has horrible customer service and a mean supervisor. I called yesterday and was told to come around 11:00 am to get my dog groomed. Today I came, after taking a train and bus, getting a little lost around the area, and got to the place at 11:00. Keep in mind my dog was really tired and hot from the weather. We came in and the supervisor said he can't take us. We explained that we called and they told us to come, and that we lived far away. He didn't even care, all he kept repeating was "it is not physically possible to take him, we are full". There are a couple of groomers in the back, and not one worker offered to take him and say it was okay since we came all this way. They only offered to keep my dog in there overnight, and hell no was I going to keep my dog caged up all night long! The best he could offer was a wash, but I could obviously wash my dog at home myself. I could have easily went to any other grooming place near my area, but chose to come here because of the good reviews. I will not bring my dog here. These people can't make appointments and the supervisor doesn't care. Horrible people...