Oasis Diner — Restaurant in New York

If I could give this resturant a ZERO I would. If you read my previous reviews, just know NOTHING has changed. This place does NOT know the meaning of customer service.

Yet again, we've been ordering frequently. The day crew, is very good. After my review of the egg plate I usually get, it has never been incorrect. But the night crew is something different. The woman who answers is EXTREMELY rude. She obviously does not care about the reputation of this resturant. Lately I've been ordering my USUAL, twin cheeseburger deluxe. Just know at every place I order burgers from, I get deluxes. EVERY SINGLE PLACE. Oasis included. So, I ordered two orders today. A twin bacon cheeseburger deluxe, and then a single bacon cheeseburger deluxe. Of course without fail, we get our order, with one order of fries. Mind you, it all came out to THIRTY DOLLARS. The twin bacon cheeseburger deluxe is about 15 dollars, so ADD a single bacon cheeseburger - HOW DOES THAT COME UP TO 30 DOLLARS? Nonetheless I was furious. We have given this resturant enough chances, we've called enough times, that you would think they would have our address memorized or atleast saved (which is what a resturant who cares about their customers normally does. Trust me I know, all of my work experience is in the food industry). So I have my boyfriend call back. The woman on the phone who took our order is very rude, not beliving my boyfriend to the point he has to say "I can take a picture of our order to show you that we do not have the two orders of fries we are deserved." So she says "OKay they're on their way." And guess what. THEY NEVER CAME. I dont care if it was 1030 when we called and you close at 11. If you had the order right the first time we wouldnt have this problem. I'm truly disgusted at the Oasis staff. We are VERY FREQUENT customers, we order multiple times a week, spend ALOT of money and for you guys to treat us this way was very disheartening. We will not be ordering again. And I urge others to not order from...

Good vs bad service

Good service example - Customer: I ordered medium lamp chops. The ones I received are well done and taste sour. Restaurant manager/owner: I am sorry you didn’t enjoy the lamb chops. I didn’t know that they tasted sour as this is very unusual since I always choose fresh meats. Please accept 15% off at my expense with my apologies and we hope to see you again.

Bad service example - Customer: I ordered medium lamp chops. The ones I received are well done and taste sour. Restaurant manager/owner came out of the kitchen with a rack of raw meat, brought it to customer’s eye level and yelled: “listen, my friend, my meat is never sour”. Customer: you don’t have to stick the meat in my face like that Restaurant manager/owner turns around and walks away with raw lamb back to the kitchen without saying a word.

Remarks: achieving good service should have been easy and straightforward. It keeps current customers happy and welcomes them to keep coming. I experienced such service from numerous restaurants and diners. Today in Oasis, at around 4:30pm, as a customer, I actually suffered this exact Bad Service Experience.

To the manager/owner: please accept this one star rating as a learning lesson to improve your skills towards being a successful diner manager/owner. I hope this will provide a sense of understanding that work on self improvement is necessary along with a suggestion to seek mental guidance for...

We walked in I got a coffee right away I had to get up find the waitress to order an orange juice i asked for a small orange juice instead she have me this huge 4$ orange juice I couldn’t finish. Then I waited 30 minutes a half an hour I looked at my watch I was so annoyed already she did not take my order. I finally said out loud WE ARE READY to ORDER we gotta get back to WORK ! we really wanted to pick up and leave out the back Door go to Floridian diner. People came after us sat down and miriam took their order before ours. 7-8 tables one waitress is not acceptable in busy morning she can’t handle it . Then I sit and watch how the table in back Of us Received wrong order and her reply was I’m sorry we are out of that we replaced it with this 😳. Then to top it all off I received the wrong dessert she tells me this is also good but I DID NOT order this! I DONT want it. My friend ordered a lemon meringue and we asked why is it this color? They said it’s because it’s decorated for Christmas two weeks after Christmas you serving me the Christmas lemon meringue it was not fresh inedible. You gotta get more waitresses in back cuz im...